Luxury F&B Assistant Manager — Multi-Outlet Leader

MGallery; Melbourne; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Discounted accommodation

Discounted dining across Accor hotels

Job summary

Hotel Chadstone Melbourne MGallery, part of the Accor network, seeks a Food & Beverage Assistant Manager to lead daily operations across Pastore, Altus Rooftop Bar & Lounge, Conference & Events and In-Room Dining. This hands-on leadership role focuses on delivering luxury guest experiences, coaching Supervisors and teams, and balancing service excellence with operational needs.

You’ll work closely with the Executive Chef and management team, support recruitment and rostering, and ensure safety

Qualifications

• Previous supervisory or management experience in Food & Beverage, ideally within a hotel or premium hospitality environment.
• A genuine passion for luxury hospitality and creating exceptional guest experiences.
• Strong people leadership skills, with the ability to motivate, coach and support teams in a fast-paced environment.
• Confidence overseeing multiple outlets and managing competing operational priorities.
• A hands-on leadership style, with a willingness to step in and support the team wherever needed.
• Excellent communication and interpersonal skills, with the ability to build positive relationships across all levels of the hotel.
• Strong problem-solving skills and the confidence to make decisions and manage guest concerns effectively.
• A sound understanding of service standards, food safety, workplace health and safety, and operational procedures.
• Good organisational skills and an understanding of rostering, labour management and operational efficiency.
• Flexibility to work across a rotating roster, including evenings, weekends and public holidays

Responsibilities

• Overseeing the daily operation of all Food & Beverage outlets, ensuring service is seamless, consistent and aligned with our luxury standards.
• Providing visible, hands-on leadership across restaurant, bar, Conference & Events and In-Room Dining operations.
• Leading and supporting Supervisors and operational team members, setting clear expectations and building a culture of accountability, teamwork and service excellence.
• Coaching and developing team members to strengthen capability, confidence and future leadership potential.
• Ensuring our team deliver personalised, attentive and memorable guest experiences at every touchpoint.
• Managing guest feedback and service recovery with professionalism, sound judgement and a focus on creating positive outcomes.
• Working closely with the Executive Chef, Restaurant & Bar Manager, Meetings & Events team and other hotel departments to ensure smooth and coordinated operations.
• Supporting recruitment, onboarding, training, rostering and labour management to ensure the right people are in the right place at the right time.
• Monitoring service standards, outlet presentation, cleanliness and operational procedures, addressing issues promptly.
• Taking ownership of operational challenges, making confident decisions and finding solutions that balance guest satisfaction with business needs.
• Identifying opportunities to improve service delivery, team performance and operational efficiency.
• Maintaining a strong presence during key trading periods, including evenings, weekends and public holidays

Skills

Previous supervisory or management

People leadership

Communication skills

Hands-on leadership

Roster flexibility

Job description

Hotel Chadstone Melbourne MGallery, part of the Accor network, seeks a Food & Beverage Assistant Manager to lead daily operations across Pastore, Altus Rooftop Bar & Lounge, Conference & Events and In-Room Dining. This hands-on leadership role focuses on delivering luxury guest experiences, coaching Supervisors and teams, and balancing service excellence with operational needs.

You’ll work closely with the Executive Chef and management team, support recruitment and rostering, and ensure safety