Food & Beverage Assistant Manager

Accorhotel; Melbourne; Vor Ort; AUD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Discounted accommodation

Dining benefits across Accor hotels

Zusammenfassung

Hotel Chadstone Melbourne MGallery, part of the Accor network, is seeking a Food & Beverage Assistant Manager to lead daily operations across Pastore, Altus Rooftop Bar & Lounge, Conference & Events and In-Room Dining. This hands-on role focuses on delivering luxury guest experiences and supporting our operational teams to maintain exceptional standards.

You will lead by example, balance guest satisfaction with business needs, and develop a cohesive, high-performing team across multiple outlets,

Qualifikationen

• Previous supervisory or management experience in Food & Beverage, ideally in luxury hospitality.
• A genuine passion for luxury hospitality and creating exceptional guest experiences.
• Ability to oversee multiple outlets and manage competing operational priorities.

Aufgaben

• Overseeing the daily operation of all Food & Beverage outlets, ensuring service is seamless and aligned with luxury standards.
• Providing hands-on leadership across restaurant, bar, conferences & events and In-Room Dining operations.
• Leading and supporting Supervisors and teams, setting clear expectations and fostering accountability and service excellence.
• Coaching and developing team members to strengthen capability and confidence for future leadership.
• Ensuring guest experiences are personalised, attentive and memorable at every touchpoint.
• Managing guest feedback and service recovery with professionalism and sound judgment.
• Collaborating with the Executive Chef, Restaurant & Bar Manager and other hotel departments for smooth operations.
• Supporting recruitment, onboarding, training, rostering and labour management.
• Monitoring service standards, outlet presentation and cleanliness, addressing issues promptly.
• Making confident decisions to balance guest satisfaction with business needs.
• Identifying opportunities to improve service delivery, team performance and efficiency.
• Maintaining strong presence during evenings, weekends and public holidays.

Kenntnisse

People leadership

Guest experience

Operational leadership

Communication

Jobbeschreibung

As Food & Beverage Assistant Manager, you will play a key leadership role in the day to day operation of all Food & Beverage outlets at Hotel Chadstone Melbourne MGallery, including Pastore, our signature Italian restaurant, Altus Rooftop Bar & Lounge, Conference & Events, and In-Room Dining.

This is a hands-on operational leadership role where no two days are the same. You will oversee daily service, support our operational teams, and ensure every guest experience reflects the luxury standards of our hotel.

You are a visible and approachable leader who understands that exceptional hospitality starts with engaged, confident and well-supported teams. You lead by example, take ownership of the guest experience, and know how to balance operational priorities with genuine care for both guests and team members.

Responsibilities

• Overseeing the daily operation of all Food & Beverage outlets, ensuring service is seamless, consistent and aligned with our luxury standards.
• Providing visible, hands-on leadership across restaurant, bar, Conference & Events and In-Room Dining operations.
• Leading and supporting Supervisors and operational team members, setting clear expectations and building a culture of accountability, teamwork and service excellence.
• Coaching and developing team members to strengthen capability, confidence and future leadership potential.
• Ensuring our team deliver personalised, attentive and memorable guest experiences at every touchpoint.
• Managing guest feedback and service recovery with professionalism, sound judgement and a focus on creating positive outcomes.
• Working closely with the Executive Chef, Restaurant & Bar Manager, Meetings & Events team and other hotel departments to ensure smooth and coordinated operations.
• Supporting recruitment, onboarding, training, rostering and labour management to ensure the right people are in the right place at the right time.
• Monitoring service standards, outlet presentation, cleanliness and operational procedures, addressing issues promptly.
• Taking ownership of operational challenges, making confident decisions and finding solutions that balance guest satisfaction with business needs.
• Identifying opportunities to improve service delivery, team performance and operational efficiency.
• Maintaining a strong presence during key trading periods, including evenings, weekends and public holidays.

Requirements

Previous supervisory or management experience in Food & Beverage, ideally within a hotel or premium hospitality environment.

• A genuine passion for luxury hospitality and creating exceptional guest experiences.
• Strong people leadership skills, with the ability to motivate, coach and support teams in a fast-paced environment.
• Confidence overseeing multiple outlets and managing competing operational priorities.
• A hands‑on leadership style, with the willingness to step in and support the team wherever needed.
• Excellent communication and interpersonal skills, with the ability to build positive relationships across all levels of the hotel.
• Strong problem‑solving skills and the confidence to make decisions and manage guest concerns effectively.
• A sound understanding of service standards, food safety, workplace health and safety, and operational procedures.
• Good organisational skills and an understanding of rostering, labour management and operational efficiency.
• Flexibility to work across a rotating roster, including evenings, weekends and public holidays.

What's in it for you...

• The opportunity to lead across multiple Food & Beverage outlets within a luxury MGallery hotel.
• A strong platform to develop your leadership capability and progress towards more senior Food & Beverage management roles within the Accor network.
• Access to Accor's global learning and development opportunities.
• The opportunity to work closely with experienced hotel leaders and gain broader operational exposure.
• Exclusive employee benefits, including discounted accommodation and dining across Accor hotels worldwide.
• A collaborative environment where your ideas, initiative and leadership can make a genuine difference.

Ready to take the next step in your hospitality career? Join Hotel Chadstone Melbourne MGallery and help shape exceptional dining experiences while building your future with Accor.