Luxury Concierge Porter — Elevate Guest Experiences

InterContinental Hotels Group; City of Melbourne; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Paid Birthday Leave

Parental leave program

Wellness days

Colleague discounts for accommodation,

Food and beverage discounts

Learning and development opportunities

Transfer of entitlements within IHG

Job summary

InterContinental Melbourne The Rialto is seeking a Concierge team member to deliver outstanding guest service in Melbourne's luxury hotel. You will welcome guests, assist with enquiries and directions, and escort guests and luggage to rooms while highlighting hotel facilities and local attractions.

Join a dynamic team, with opportunities to support arrivals, departures, VIPs, and special requests. The role requires flexibility for evenings, weekends, and overnight shifts; a Victorian driver's

Qualifications

• A passion for hospitality and delivering exceptional guest experiences.
• Experience in guest service, concierge, porter, front office, or hospitality roles.
• Strong communication, friendly and professional style with guest connections.
• Teamwork across multiple departments.
• Ability to multitask in a fast-paced environment.
• Good local knowledge of Melbourne attractions and transport.
• Reading, writing and basic computer skills.
• Ability to stand for long periods and lift luggage.
• Maintain grooming and presentation standards.
• Valid Victorian driver's licence and driving guest vehicles.
• Flexibility to work a rotating roster, including evenings, weekends, holidays, overnight shifts.
• Eligible to live and work in Australia.

Responsibilities

• Deliver exceptional guest service and create memorable first and last impressions for every guest visiting the hotel.
• Welcome guests warmly and assist with enquiries, directions, transportation options, and hotel information.
• Escort guests and their luggage to rooms while providing personalised service and introducing hotel facilities and amenities.
• Assist departing guests with luggage and transport arrangements to ensure a smooth and efficient departure experience.
• Handle, store, secure, and deliver guest luggage, messages, mail, and special deliveries in accordance with hotel procedures.
• Safely and securely valet guest vehicles in line with hotel policies and safe driving procedures.
• Maintain cleanliness and presentation standards throughout the lobby, driveway, baggage areas, and guest arrival spaces.
• Maintain detailed knowledge of local attractions, restaurants, shopping precincts, transport options, events, and points of interest to assist guests.
• Support the Concierge team with arrivals, departures, VIP guests, groups, and special requests.
• Attend daily briefings and communicate effectively with colleagues and leaders to ensure seamless guest experiences.
• Promote a safe workplace by following workplace health and safety procedures, safe manual handling practices, and emergency protocols.
• Report hazards, incidents, maintenance issues, and safety concerns in accordance with WH&S requirements.
• Complete ad-hoc duties to support the smooth operation of the hotel and Concierge department.

Skills

Guest service

Concierge experience

Teamwork

Multitasking

Local knowledge

Job description

InterContinental Melbourne The Rialto is seeking a Concierge team member to deliver outstanding guest service in Melbourne's luxury hotel. You will welcome guests, assist with enquiries and directions, and escort guests and luggage to rooms while highlighting hotel facilities and local attractions.

Join a dynamic team, with opportunities to support arrivals, departures, VIPs, and special requests. The role requires flexibility for evenings, weekends, and overnight shifts; a Victorian driver's