Luxury Boutique Store Manager — Client Experience Lead

BoF Careers; Gold Coast City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Prada Australia is seeking a Stores Manager to lead the Pacific Fair boutique with a client-centric luxury experience. You will drive sales, mentor a high-performing team and uphold Prada standards across every client interaction.

You will coach and empower staff, manage budgets, and build long-term relationships with affluent clients while showcasing the Prada Group’s values and exclusive products in a dynamic Australian market.

Qualifications

• Proven experience leading and developing a high-performing luxury retail team.
• Strong commercial acumen with ability to drive sales growth and KPIs.
• Passion for client experience and ability to create personalised experiences.
• Understanding of luxury fashion, market landscape and retail trends.
• Exceptional leadership, communication and relationship-building skills.
• Proactive, entrepreneurial mindset translating opportunities into results.
• Genuine passion for Prada brand and luxury world.

Responsibilities

• Champion a client-centric culture and deliver personalised experiences reflecting the Prada standard.
• Drive and maximise sales performance, achieving commercial targets and sustainable growth.
• Inspire and motivate the team to exceed KPIs.
• Coach, develop and empower the team with a focus on talent development.
• Ensure the team remains highly engaged and equipped with Prada knowledge.
• Foster an entrepreneurial, collaborative and high-performance culture.
• Act as an ambassador for Prada in the local market, attracting new clients and increasing boutique traffic.
• Manage the boutique budget and control operating expenses.
• Elevate clienteling through strategic initiatives and exclusive events.
• Ensure high standards of cash management, inventory, logistics and reporting.
• Uphold the values and distinctive Prada identity in the boutique experience.

Skills

Leadership

Sales excellence

Client experience

Communication

Relationship-building

Commercial acumen

Entrepreneurial mindset

Job description

Prada Australia is seeking a Stores Manager to lead the Pacific Fair boutique with a client-centric luxury experience. You will drive sales, mentor a high-performing team and uphold Prada standards across every client interaction.

You will coach and empower staff, manage budgets, and build long-term relationships with affluent clients while showcasing the Prada Group’s values and exclusive products in a dynamic Australian market.