Luxury Auto Service Advisor - Premium Growth & Benefits

Stillwell Motor Group; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Parental leave

OEM offers

Training program

Health insurance discount

Wellbeing program

Diversity & Inclusion

EAP

Team events

Job summary

Autosports Group, a leading automotive retailer in Australia, is seeking a Service Advisor to join the high-performing service team. You will be the primary contact from booking to handover, delivering personalised, premium service for luxury brands.

In this role you will interpret customer concerns, explain repair needs to technicians, prepare estimates, and coordinate workflow with parts and workshop teams to ensure timely completion. A driven, customer-first mindset is essential.

Qualifications

• Previous experience as a Service Advisor in an automotive dealership (prestige brand experience highly regarded).
• Strong customer service and communication skills with a professional, polished approach.
• Excellent organisational and time-management abilities.
• Ability to thrive in a fast-paced, high-volume service environment.
• Strong attention to detail and commitment to accuracy.
• A customer-first mindset with a passion for premium brands.
• Intermediate computer skills and experience with DMS systems (preferred).
• Valid driver's licence.

Responsibilities

• Act as the primary point of contact for service customers from booking through to vehicle handover
• Build strong, long-term relationships with clients by delivering personalised, premium service
• Accurately interpret customer concerns and communicate repair requirements to technicians
• Prepare and explain service estimates, invoices, and repair recommendationsCoordinate workflow between customers, technicians, and parts to ensure timely completion
• Provide regular updates to customers on vehicle progress and approvals
• Identify upsell opportunities in line with manufacturer guidelines and customer needs
• Ensure compliance with dealership processes, manufacturer standards, and warranty requirements
• Maintain accurate customer and vehicle records within the DMS
• Collaborate closely with Parts, Sales, and Workshop teams to exceed customer expectations

Skills

Service Advisor experience

Customer service

DMS systems

Communication skills

Driver's license

Job description

Autosports Group, a leading automotive retailer in Australia, is seeking a Service Advisor to join the high-performing service team. You will be the primary contact from booking to handover, delivering personalised, premium service for luxury brands.

In this role you will interpret customer concerns, explain repair needs to technicians, prepare estimates, and coordinate workflow with parts and workshop teams to ensure timely completion. A driven, customer-first mindset is essential.