Service Advisor - Mercedes-Benz Sydney

LSH Auto Australia; Sydney; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Company vehicle

Commission

Fun & exciting working environment

Job summary

LSH Auto Australia is recruiting a Service Advisor for Mercedes-Benz Sydney to provide outstanding customer experiences. You will organise service bookings, liaise with guests, price repairs, and collaborate closely with the workshop and parts teams.

You will communicate clearly, manage invoices, quotes, and repair orders, and handle client relations with a focus on premium service in a luxury environment.

Qualifications

• Excellent customer service and presentation skills.
• Strong organisational skills / follow processes and procedures
• Competency with IT systems / ERA experience a plus
• Calm and efficient / maintain high work standards and accuracy
• Strong relationship-building ability / grow business
• 2+ years Mercedes-Benz or prestige/luxury market services advisors experience
• A valid driver's licence

Responsibilities

• Communicate vehicle symptoms and fault rectifications to service clients in a manner that can be easily understood
• Obtain accurate parts and labour prices
• Encourage clients towards service offerings where appropriate to their needs
• Keep clients up to date on the servicing of their vehicle
• Handle complaints and ensure prompt issue resolution
• Prepare invoices and close allocated repair orders in a timely manner

Skills

Customer service

Organisational skills

IT systems

Calm under pressure

Relationship building

Mercedes-Benz experience

Driver's licence

Tools

ERA experience

Job description

Service Advisor | Mercedes-Benz Sydney

As a Service Advisor, you will provide an outstanding experience to our loyal, valued customers by organising service bookings and liaising with guests, costing and invoicing repairs and working closely with the workshop and parts department. Responsibilities will include but not be limited to;

• Communicating vehicle symptoms and fault rectifications toservice clients in a manner that can be easily understood
• Obtaining accurate parts and labour prices
• Encouraging ourclients towards service offerings where appropriate to their individual motoring needs
• Keeping clientsup to dateon the servicing of their vehicle
• Handling complaints and ensuring prompt issue resolution
• Preparing invoices and closing allocated repair orders in a timely manner

About you

• Excellent customer service and presentation skills
• Strong organisational skills / follow processes and procedures
• Competency with IT systems / ERA experience a plus
• Calm and efficient / maintain high work standards and accuracy
• Strong relationship-building ability / grow business
• 2+ years Mercedes-Benz or prestige/luxury market services advisors experience
• A valid driver's licence

What's in it for you?

• Competitive salary + Commission + Company vehicle
• Fun & exciting working environment!
• Monday to Friday | NO WEEKEND WORK!
• A chance to work for a luxury brand

About LSH Auto Australia:

LSH Auto Australia is an authorised Mercedes-Benz retail group operating in Sydney, Melbourne and Brisbane. As part of a global automotive retail group, we are committed to delivering exceptional customer experiences and creating a rewarding workplace for our people.

Successful applicants will be contacted by our Hr team within the next 2-3 days.