Loyalty Operations Lead - Campaigns, Data & People

Metcash Limited; Sydney; Sur place; AUD 120 000 - 170 000; Plein temps

Avantages offerts par ce poste

5th week of annual leave

2 well-being days

1 volunteer day annually

Endless learning and development

12 weeks gender-neutral parental leave

Bronze Employer for LGBTQ Inclusion

Gender pay gap under 5%

Gold accreditation for Mental Health

Résumé du poste

Metcash Limited is seeking a commercially minded Loyalty Operations Manager based at Macquarie Park to lead loyalty reporting and governance. You’ll drive program performance across five banners, manage a small team, and collaborate with cross-functional groups in Loyalty, CRM, Technology, Data & Insights, and Operations to deliver engaging loyalty experiences.

You’ll translate data into insights, oversee campaign execution, and help shape the loyalty roadmap.

Qualifications

• 5+ years in loyalty, CRM, digital marketing, or related ops roles.
• Experience managing loyalty programs in retail, FMCG, or ecommerce.
• Proven ability to translate data into actionable insights and manage stakeholders.

Responsabilités

• Lead loyalty reporting across five banners with accuracy, timeliness, and actionability.
• Govern reporting processes to ensure data quality, consistency, and compliance.
• Oversee day-to-day operation of loyalty programs across banners.
• Monitor points accrual and redemption to maintain program integrity.
• Coordinate loyalty campaigns across email, app, SMS and other channels.
• Partner with Loyalty Operations Lead and CRM team on schedules and readiness.
• Coach and develop two Loyalty Coordinators for high performance.
• Support the Loyalty & CRM roadmap with senior leadership.

Connaissances

Loyalty programs

CRM

Data analytics

Stakeholder management

Team leadership

Description du poste

Metcash Limited is seeking a commercially minded Loyalty Operations Manager based at Macquarie Park to lead loyalty reporting and governance. You’ll drive program performance across five banners, manage a small team, and collaborate with cross-functional groups in Loyalty, CRM, Technology, Data & Insights, and Operations to deliver engaging loyalty experiences.

You’ll translate data into insights, oversee campaign execution, and help shape the loyalty roadmap.