Logistics Customer Service Specialist

Rocke Brothers Pty; Melbourne; On-site; AUD 45,000 - 70,000; Full time

Job summary

Rocke Brothers is seeking a highly motivated Customer Service Representative to join our Melbourne logistics team. You will build strong relationships with customers and the operations team, manage inquiries, and coordinate orders with warehouse and transport to meet daily requirements.

The role requires excellent communication, data entry accuracy, and the ability to work both independently and in a team under tight deadlines, while maintaining a proactive, customer-focused attitude.

Qualifications

• Previous experience in customer service or a similar role within Warehousing and Logistics.
• Proficiency in Microsoft Office 365 Suite and strong data entry skills.
• Excellent communication skills, both written and verbal.
• Strong attention to detail, organisational skills, and the ability to prioritise tasks.
• Ability to work independently or within a team, meet deadlines, and adapt to changing environments.
• A proactive mindset with a focus on providing exceptional customer solutions.

Responsibilities

• Build strong relationships with customers and the operations team.
• Proactively manage customer inquiries and ensure service levels and satisfaction are met.
• Communicate clearly and promptly with both customers and internal teams.
• Coordinate client orders with warehouse and transport teams to meet daily requirements.
• Track and report on performance using Key Performance Indicators (KPI).
• Ensure stock is accurately accounted for in preparation for stocktakes.
• Collaborate with teams to identify process improvements and deliver efficient solutions.
• Maintain a positive, customer-focused attitude.
• Manage time effectively, problem-solve, and multitask in a fast-paced, high-pressure environment.

Skills

Customer service experience

Microsoft Office 365

Data entry

Communication skills

Organisational skills

Teamwork

Problem solving

Job description

Rocke Brothers is seeking a highly motivated Customer Service Representative to join our Melbourne logistics team. You will build strong relationships with customers and the operations team, manage inquiries, and coordinate orders with warehouse and transport to meet daily requirements.

The role requires excellent communication, data entry accuracy, and the ability to work both independently and in a team under tight deadlines, while maintaining a proactive, customer-focused attitude.