Locomotive Field Troubleshooting & Training Advisor

Wabtec; Dampier; Presencial; AUD 110.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Birthday Leave

Rewards & Recognition Program

Discounted health insurance (Medibank)

Novated Leasing options

Woolworths discounts

Coles discounts

Avis discounts

JB Hifi discounts

Other retailer discounts

Employee Assistance Program

Descripción de la vacante

Wabtec is seeking a skilled Rail Locomotive Specialist to support RTIO rail operations from Dampier (WA). The role offers FIFO or Residential options, 7 days on/7 days off, and focuses on troubleshooting, field modifications, and customer training to optimise locomotive performance.

The successful candidate will bring 5+ years in the rail sector (preferably on Wabtec locomotives), strong problem-solving, and clear communication skills, with on-site decision authority and a customer-centric

Formación

• Minimum of 5 years' experience working within the Rail Industry preferably on Wabtec locomotives.
• Recent experience maintaining and troubleshooting EVO & FDL locomotives.
• Ability to manage effectively several projects simultaneously in a dynamic and face paced environment.
• Demonstrated ability to analyze and resolve problems with customer focus.
• Strong customer service mindset.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills; and
• Own technical decisions on site in regarding to product performance.

Responsabilidades

• Responding to RTIO requests for troubleshooting, failure analysis, field modification oversight, issue feedback and engineering support.
• Providing training and assistance to customer on product maintenance, troubleshooting and repair.
• Track product performance metrics and issue recommendations for continuous improvement.
• Coordinating implementation of field modifications and monitor effectiveness.
• Performing joint investigation of failed components with the customer for warranty administration.
• Interaction with Wabtec teams worldwide on issues, product development and training.
• Wabtec Internal reporting and team duties.
• Ensure timely resolution of customer issues and customer satisfaction.
• Report and communicate project updates.
• Reporting on performance criteria and customer monthly meeting.
• Develop a deep understanding of the customer's business to identify opportunities for account growth.
• Day-to-Day ERP Transactions to ensure timely material transactions.
• Monitor Fleet performance and communicate trends to parts ordering and lead min max levels.
• Achieve internal level 1 certification training within 18 months; and
• Operate safely and under site isolation processes.

Conocimientos

Rail industry experience

Locomotive troubleshooting

Project management

Customer-focused

Strong communication

Leadership

On-site decisions

Problem solving

Descripción del empleo

Wabtec is seeking a skilled Rail Locomotive Specialist to support RTIO rail operations from Dampier (WA). The role offers FIFO or Residential options, 7 days on/7 days off, and focuses on troubleshooting, field modifications, and customer training to optimise locomotive performance.

The successful candidate will bring 5+ years in the rail sector (preferably on Wabtec locomotives), strong problem-solving, and clear communication skills, with on-site decision authority and a customer-centric