Technical Advisor

Wabtec Corporation; Dampier; In loco; AUD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Birthday Leave

Rewards & Recognition Program

Discounted health insurance with Medib

Descrizione del lavoro

Wabtec Global Freight Services is hiring a locomotive technical advisor in Dampier, WA. You will support RTIO rail maintenance, troubleshoot EVO/FDL locomotives, and lead field modifications with a customer-centric approach.

Reporting to the Technical Team Manager, you will coordinate training, provide engineering support, and work with global teams to drive reliability and customer satisfaction.

Competenze

• Minimum of 5 years’ experience working within the Rail Industry preferably on Wabtec locomotives.
• Recent experience maintaining and troubleshooting EVO & FDL locomotives.
• Ability to manage several projects simultaneously in a dynamic environment.
• Demonstrated ability to analyze and resolve problems with customer focus.
• Strong customer service mindset and oral/written communication skills.
• Own technical decisions on site regarding product performance.

Mansioni

• Responding to RTIO requests for troubleshooting, failure analysis, field modification oversight, and engineering support.
• Providing training and assistance to customer on product maintenance, troubleshooting and repair.
• Track product performance metrics and recommend continuous improvement.
• Coordinate field modifications and monitor effectiveness.
• Perform joint investigation of failed components with the customer for warranty administration.
• Interact with Wabtec teams worldwide on issues, product development and training.
• Ensure timely resolution of customer issues and satisfaction.
• Report project updates and customer monthly meetings.

Conoscenze

Rail industry experience

Locomotive troubleshooting

Customer focus

Project management

Communication skills

Leadership skills

Descrizione del lavoro

Job Description

What are we offering you?

• Paid Birthday Leave


• Rewards & Recognition Program


• Discounted health insurance with Medibank


• Novated Leasing options


• Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retailers


• Access to our Employee Assistance Program

Who are we?

Wabtec Global Freight Services provides offering to customer which include technology, people, and processes, designed to maximize reliability and availability of customers’ locomotives at optimal operating costs. These tailored solutions meet each customer’s operating needs for fleet strategy, and changing business trends, ensuring we help customers achieve their desired business outcomes. These offerings include tailored Maintenance Contracts, Overhauls, Asset Performance Management, Upgrades and modernisations.

Who will you be working with?

Reporting to the Technical Team Manager, you will provide Wabtec Locomotive technical advice to Rio Tinto maintenance staff for all owned locomotives on the RTIO rail network.

Where is the position located?

The role is located onsite in Dampier (WA), either FIFO or Residential, working 7 days on, 7 days off.

What will your typical day look like?

• Responding to RTIO requests for troubleshooting, failure analysis, field modification oversight, issue feedback and engineering support;


• Providing training and assistance to customer on product maintenance, troubleshooting and repair;


• Track product performance metrics and issue recommendations for continuous improvement;


• Coordinating implementation of field modifications and monitor effectiveness;


• Performing joint investigation of failed components with the customer for warranty administration;


• Interaction with Wabtec teams worldwide on issues, product development and training;


• Wabtec Internal reporting and team duties;


• Ensure timely resolution of customer issues and customer satisfaction;


• Report and communicate project updates;


• Reporting on performance criteria and customer monthly meeting;


• Develop a deep understanding of the customer’s business to identify opportunities for account growth;


• Day-to-Day ERP Transactions to ensure timely material transactions;


• Monitor Fleet performance and communicate trends to parts ordering and lead min max levels;


• Achieve internal level 1 certification training within 18 months; and


• Operate safely and under site isolation processes.

What do we want to know about you?

• Minimum of 5 years’ experience working within the Rail Industry preferably on Wabtec locomotives;


• Recent experience maintaining and troubleshooting EVO & FDL locomotives;


• Ability to manage effectively several projects simultaneously in a dynamic and face paced environment;


• Demonstrated ability to analyze and resolve problems with customer focus;


• Strong customer service mindset;


• Strong oral and written communication skills;


• Strong interpersonal and leadership skills; and


• Own technical decisions on site in regarding to product performance.

We thank all applicants for their interest; each application will receive a response.

We do not accept unsolicited contact from recruitment agencies.

Successful candidates will be required to complete background and criminal history check.

Additional Information

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.