Local Representative (Field Service) – Lismore

Otis; Lismore City Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle provided

Autonomy to manage portfolio

12 paid RDOs per year

Ongoing training and career dev

Flexible working arrangements

Incentive opportunities

Job summary

Otis in Lismore is seeking an experienced Local Representative (Field Operations - Service) to manage service operations, including call-outs, maintenance and repairs, across an allocated area. You will work with customers, subcontractors and internal teams to deliver safe, reliable service outcomes and grow opportunities.

This permanent, field-based role reports to the Service Manager. A Queensland electrical license and trade qualifications are required, with a focus on safety and quality.

Qualifications

• Current Queensland Electrical license and a valid driver’s license.
• Trade qualifications as Electrician, Fitter or Mechanic, with electronics experience preferred.
• Ability to troubleshoot and solve problems with ease.
• Sound IT skills and experience using digital systems and reporting tools.
• Commercial awareness and ability to identify customer opportunities.
• Strong written and verbal communication skills.
• Experience managing work activities from planning to completion.

Responsibilities

• Coordinate and complete repair works within your allocated area.
• Manage customer and subcontractor requirements to ensure safe and efficient work.
• Reduce call-outs through proactive maintenance planning.
• Manage routine maintenance schedules to meet contractual obligations and targets.
• Support repair sales and business growth within your area.
• Order parts, raise purchase orders and manage receipt of equipment.
• Minimize downtime through proactive parts management.
• Build and maintain strong customer relationships.
• Conduct field audits and ensure safety and quality standards.
• Respond promptly to customer enquiries and service requests.
• Attend customer meetings and provide technical advice when required.
• Support consultants with site inspections, tender walkthroughs and technical reporting.
• Assist Sales teams with service repairs, modernization projects and new equipment opportunities.

Skills

Electrical license

Driver's license

Electrician/Mechanic trade

Electronics experience

IT and reporting tools

Communication & stakeholder management

Tools

Digital systems

Reporting tools

Job description

Local Representative (Field Service) - Lismore

At Otis, our people are what set us apart. We foster a culture of collaboration, innovation and empowerment, providing opportunities for our people to develop their careers while delivering exceptional outcomes for our customers.

Join a global industry leader and be part of the team recognised as one of the Forbes World's Best Employers 2025.

About You

We are seeking an experienced Local Representative (Field Operations - Service) to join our team in Lismore. This is a permanent, field-based position reporting to the Service Manager.

In this role, you will be responsible for managing service operations within your allocated area, including call-outs, preventative maintenance, repairs and customer support.

You will work closely with customers, subcontractors and internal teams to deliver safe, reliable and high-quality service outcomes, while also supporting business growth opportunities where required.

What We Offer

• Competitive remuneration package, including incentive opportunities

• Company vehicle provided

• Autonomy to manage your own portfolio and service area

• Flexible working arrangements

• 12 paid RDOs per year

• Ongoing training and career development opportunities

• A supportive team environment with a strong safety culture

Key Responsibilities

• Coordinate and complete repair works within your allocated area.

• Manage customer and subcontractor requirements to ensure work is completed safely and efficiently.

• Reduce call-outs through proactive maintenance planning and delivery.

• Manage routine maintenance schedules to meet contractual obligations and performance targets.

• Support repair sales and business growth opportunities within your area.

• Order parts, raise purchase orders and manage receipt of equipment as required.

• Minimize equipment downtime through effective planning and proactive parts management.

• Build and maintain strong customer relationships.

• Conduct field audits and ensure compliance with safety and quality standards.

• Respond promptly to customer enquiries and service requests.

• Attend customer meetings and provide technical advice when required.

• Support consultants with site inspections, tender walkthroughs and technical reporting.

• Assist Sales teams with service Repairs, Modernization projects and New Equipment opportunities.

To be successful in this role, you will have

• A current Queensland Electrical license and driver's license with a good driving history.

• Trade qualifications as an Electrician, Fitter or Mechanic, with electronics experience is preferred

• Able to perform technical troubleshooting and problem-solving with ease

• Sound IT skills and experience using digital systems and reporting tools.

• Possess commercial awareness and the ability to identify customer opportunities.

• Good written and verbal communication skills.

• Experience managing work activities from planning through to completion.

• Enjoy relationship-building, influencing and is committed to safety.

• Can work well in a team or with minimum supervision

Take the next step in your career with Otis and help us continue to move people safely and efficiently every day.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at *******@otis.com.

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