Loan Portfolio Coordinator

Justfund; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Five weeks of leave per year

Share options

Competitive salary

Supportive team environment

Job summary

JustFund in Sydney is seeking a Loan Portfolio Coordinator who is client-focused and detail-oriented. You will support clients and law firm partners through funded matters, ensuring a positive experience and clear updates by phone and email.

This role blends client service, loan administration, data management and problem solving. If you’re organised, proactive and thrive in a collaborative team, you’ll fit right in and help protect repayments while delivering exceptional service.

Qualifications

• Diverse backgrounds welcome; previous similar role not essential.
• Curiosity to learn, empathy, professionalism and commitment to delivering exceptional service.
• Excellent written and oral communication and interpersonal skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Act as a point of contact for clients and law firm partners, providing updates via phone and email.
• Support clients throughout their funding journey, ensuring a smooth and positive experience.
• Monitor funded matters and lawyer updates, identifying issues and taking action.
• Manage loan portfolio administration, ensuring data is accurate, complete and up to date.
• Assist with loan documentation and the registration of property security.
• Monitor settled matters and follow up to ensure repayment from settlement proceeds.
• Analyse funded matters to identify insights for risk assessment.
• Provide administrative support across emails, calls, documents and data entry.

Skills

Customer service

Communication

Organisation

Attention to detail

Risk awareness

Job description

The Loan Portfolio Coordinator is client-focused and detail-oriented role, ideal for someone who enjoys supporting clients. You’re a great communicator, eager to learn, and like being part of a collaborative team.

Once JustFund approves funding, we continue supporting clients and law firm partners through to a successful resolution. You’ll play an important role in this journey, helping manage funded matters while delivering an exceptional client experience.

This is a varied role combining client service, case monitoring, loan administration, problem solving and data management. You’ll be organised, proactive and comfortable managing competing priorities, while always approaching clients and law firm partners with care and empathy.

Key Responsibilities

• Act as a point of contact for clients and law firm partners, providing updates and responding to queries via phone and email.
• Support clients throughout their funding journey, ensuring a smooth and positive experience.
• Monitor funded matters and lawyer updates, proactively identifying issues and taking action where required.
• Manage loan portfolio administration, ensuring data and documentation is accurate, complete and up to date.
• Assist with loan documentation and the registration of property security.
• Monitor settled matters and follow up to ensure JustFund is repaid from settlement proceeds.
• Analyse funded matters to identify insights that strengthen our risk assessment framework.
• Provide administrative support across emails, calls, documents and data entry, stepping in wherever needed.
• Identify opportunities to improve processes and enhance the client and law firm partner experience.

About You

We welcome candidates from diverse professional backgrounds, and previous experience in a similar role is not essential. What matters most is that you are curious to learn, you bring empathy, professionalism and commitment to delivering exceptional service.

Whatever your background, you take pride in your work, enjoy building trust with others, and are motivated to achieve great outcomes for both clients and your team.

To be successful in this role, you will have:

• Experience in a customer-focused or service-oriented role, such as client service, hospitality, healthcare, retail, or administration.
• Excellent written and oral communication and interpersonal skills.
• Engaging, client service-oriented personality who can embrace our client service values of professionalism, empathy, responsiveness and caring.
• Excellent organisational skills, with the ability to juggle tasks, and thrive in a dynamic, fast-paced environment.
• Excellent attention to detail, with strong problem-solving skills.
• Sense of responsibility in managing the risks of lending to clients and ensuring that JustFund is protected in securing repayment of funds lent.

About JustFund

Join one of Australia’s fastest-growing fintechs that is changing how people access legal support and financial services to achieve better outcomes. At JustFund, we're on a mission to remove financial barriers and create fairer access to justice, helping more people get the support they need when it matters most.

Since launching in 2022, JustFund has unlocked over $2.5 billion in entitlements, supported thousands of Australians and New Zealanders, and partnered with more than 1,400 leading law firms. In the past year, we’ve more than tripled in size and are now a team of 90+ across Australia and New Zealand and we’re continuing to grow our impact.

Why Join Us?

We’re a purpose-driven Fintech genuinely and impactfully improving the lives of Australians. We are meaningfully addressing inequality at the coalface.

• Opportunity to get into a values-based business early and grow with it
• A genuinely supportive, collaborative and fun team environment
• A competitive salary and share options package
• Five weeks of leave per year

Location

This role is based in our Sydney office. At JustFund, we're proud of the culture we've built and believe the best collaboration, learning and support happen when we're together. Being in the office each day helps us build strong relationships, share ideas, celebrate wins and enjoy the everyday moments that make our team special. We're a supportive and flexible employer, but being connected, present and engaged with one another is an important part of who we are and how we work.