Paralegal, Self Representation LawHybrid
Justice Connect
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Benefits offered by this job
Job summary
Justice Connect in Sydney is seeking a Paralegal, Self-Representation Law, to support intake, client engagement, clinic coordination, and data management across multiple services. The role suits organized, detail-oriented individuals who stay calm under pressure and enjoy helping people navigate the legal system.
You will work with pro bono lawyers, staff lawyers, and volunteers, using Microsoft Dynamics 365 and other practice tools, to improve access to justice while maintaining accurate
Qualifications
- Experience in a comparable role providing high-quality administrative support in a fast-paced environment.
- Experience working with a diverse range of clients and stakeholders, including help-seekers facing challenging circumstances.
- High-quality interpersonal skills, with the ability to build relationships and communicate with internal and external stakeholders professionally.
- Excellent attention to detail, with the ability to prioritise competing demands and meet deadlines under pressure.
- Experience with the management, collection, analysis, and reporting of accurate and current data.
Responsibilities
- Provide strong administrative support to pro bono lawyers and staff lawyers, focusing on the operation of Justice Connect's case management platform, Microsoft Dynamics 365.
- Ensure professional and timely communication by phone and email with help-seekers, pro bono lawyers, caseworkers, and other key stakeholders.
- Play an active role in delivering timely and professional services that improve access to the justice system for people representing themselves.
- Coordinate clinic bookings for Self-Representation Law's legal clinics, including liaising with courts, volunteers, and pro bono partners.
- Maintain accurate records and files, including gathering information about clients' legal matters, conflict checking, recording file notes, and collating, analysing, and reporting service delivery data.
Skills
Education
Tools
Job description
Justice Connect believes in a world where legal support is within everyone's reach. In the face of rising levels of unmet legal need, our 2028 strategy sees us put people first, innovating to build our communities' skills, knowledge, and confidence, and grow access to legal support.
Our Self-Representation Law program supports people who are navigating the legal system without a lawyer. Across three services, the Domestic Building Legal Service, Federal Self-Representation Service, and Victorian Self-Representation Service, we help people understand legal processes, prepare their arguments and documents, and present their case as effectively as possible.
As our Paralegal, Self-Representation Law, you will play a key role in keeping our legal services running smoothly and responsively, supporting intake, client engagement, clinic coordination, and data management. You will do well in this role if you are organised, detail-focused, and calm under pressure, and if you enjoy being the person who helps help-seekers, lawyers, and stakeholders get what they need. This role is a great opportunity to work across multiple legal practice areas and court environments while contributing to work that directly improves access to justice.
You will bring to the team experience in the following areas:
- Experience in a comparable role, particularly providing high-quality administrative support in a fast-paced environment.
- Experience working with a diverse range of clients and stakeholders, including help-seekers experiencing challenging circumstances and complex vulnerabilities.
- High-quality interpersonal skills, with the ability to build relationships and communicate with a range of internal and external stakeholders in a professional and respectful manner.
- Excellent attention to detail, with the ability to prioritise competing demands and meet deadlines under pressure.
- Experience with the management, collection, analysis, and reporting of accurate and current data.
Justice Connect believes in a world where legal support is within everyone's reach. In the face of rising levels of unmet legal need, our 2028 strategy sees us put people first, innovating to build our communities' skills, knowledge, and confidence, and grow access to legal support.
Our Self-Representation Law program supports people who are navigating the legal system without a lawyer. Across three services, the Domestic Building Legal Service, Federal Self-Representation Service, and Victorian Self-Representation Service, we help people understand legal processes, prepare their arguments and documents, and present their case as effectively as possible.
As our Paralegal, Self-Representation Law, you will play a key role in keeping our legal services running smoothly and responsively, supporting intake, client engagement, clinic coordination, and data management. You will do well in this role if you are organised, detail-focused, and calm under pressure, and if you enjoy being the person who helps help-seekers, lawyers, and stakeholders get what they need. This role is a great opportunity to work across multiple legal practice areas and court environments while contributing to work that directly improves access to justice.
You will bring to the team experience in the following areas:
- Experience in a comparable role, particularly providing high-quality administrative support in a fast-paced environment.
- Experience working with a diverse range of clients and stakeholders, including help-seekers experiencing challenging circumstances and complex vulnerabilities.
- High-quality interpersonal skills, with the ability to build relationships and communicate with a range of internal and external stakeholders in a professional and respectful manner.
- Excellent attention to detail, with the ability to prioritise competing demands and meet deadlines under pressure.
- Experience with the management, collection, analysis, and reporting of accurate and current data.
- Bachelor of Laws or Juris Doctor qualification, or currently in the final two years of one of these qualifications; or
- A paralegal qualification (for example, Diploma of Paralegal Services or Associate Degree of Law (Paralegal Studies)).
- Experience working or volunteering in the legal assistance sector.
- Skills using CRM and case management platforms (Microsoft Dynamics 365 preferred).
Candidates will need to demonstrate commitment to Justice Connect's vision, strategy and values.
In this role, you will work to:
- Provide strong administrative support to pro bono lawyers and staff lawyers, with a focus on the operation of Justice Connect's case management platform, Microsoft Dynamics 365.
- Ensure professional and timely communication by phone and email with help-seekers, pro bono lawyers, caseworkers, and other key stakeholders.
- Play an active role in delivering timely and professional services that improve access to the justice system for people representing themselves.
- Coordinate clinic bookings for Self-Representation Law's legal clinics, including liaising with courts, volunteers, and pro bono partners.
- Maintain accurate records and files, including gathering information about clients' legal matters, conflict checking, recording file notes, and collating, analysing, and reporting service delivery data.
If you were here last week, you would have:
- Assisted multiple help-seekers and their caseworkers, conducted intakes, and made referrals for their legal issues.
- Managed the clinic email inboxes daily, responded to help-seekers, and directed appropriate matters to lawyers in the team.
- Participated in a weekly team meeting to discuss operational, practice management, team, and stakeholder developments.
- Participated in weekly operations meetings with other paralegals and lawyers to coordinate intake, triage, and service decisions.
- Ensured accurate data entry across Self-Representation Law's services.
- Contributed to Justice Connect's work in increasing access to legal support and progressing social justice.
If you want your next role to have purpose, support your growth, and help you build meaningful connections, Justice Connect is the place to work.
We are committed to creating an environment where people thrive. Our benefits include:
- A flexible hybrid working model (minimum 40% in-office across the month)
- Salary packaging to make part of your income tax-free
- Ongoing learning and development opportunities: face-to-face, online, and on demand
- 5 weeks annual leave, leave loading
- Gifted leave between Christmas and New Year over the end-of-year closure period
- 15 days paid personal leave per calendar year
- 10 days paid study leave per calendar year
- 5 days paid, and 5 days unpaid cultural leave per calendar year
- Access to Employee Assistance Program (EAP) support for you and your immediate family
- Free flu vaccinations
- An inclusive and diverse culture that values continuous improvement, innovation, and sustainability
$79,428.45 per annum + 12% superannuation + 17.5% annual leave loading
As a not-for-profit, Justice Connect is able to offer salary packaging, which allows you to enjoy part of your salary tax-free, increasing your take-home pay.
- Up to $15,900 per year on everyday living costs, including rent, mortgage, groceries, bills and personal loan repayments
- Up to $2,650 per year on meals and entertainment
Our salary packaging partner, Smart, will assist successful candidates in setting up and managing their arrangements.
Applications close COB Friday, 16 October 2026.
- Reports to: Principal Lawyer
- Collaborates with: Lawyers and Paralegals
- Location: Level 5, 175 Liverpool Street, Sydney (hybrid working model, 40% time in the office across the month)
- Employment type: Full time, ongoing
- Hours: 37.5 hours per week (1 FTE)
Justice Connect is committed to building a team that reflects the diversity of the communities we serve. We actively encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people of all genders and sexual orientations. If you need any adjustments to the recruitment process, please let us know.
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