Loan Administration & Operations support

Pacific 8; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Pacific 8 is seeking a Loan Administration & Operations support in Paddington, Sydney. The role offers exposure to a variety of lending scenarios and close collaboration with brokers, lenders, solicitors and other stakeholders.

You will manage enquiries, obtain documentation, resolve conditions and maintain CRM records, contributing to smooth settlements and ongoing business growth.

Qualifications

• Experience in an administration setting, preferably in loan processing or financial services.
• Strong administration and organisational skills with a proactive mindset.
• Excellent communication and relationship-building skills.

Responsibilities

• Managing enquiries by email and through lending platforms.
• Proactively contacting brokers, lenders and solicitors for information.
• Liaising with stakeholders to resolve issues and conditions.
• Following up requirements to progress settlements.
• Keeping stakeholders informed and handling general enquiries.
• Maintaining accurate client and application records in CRM and lender portals.
• Assisting with marketing emails and other activities.

Skills

Administration

Lending knowledge

Communication

Organisation

Attention to detail

Teamwork

Proactive mindset

Job description

Loan Administration & Operations support

This is a fast-paced and varied position where no two days are the same. You'll gain exposure to a broad range of lending scenarios and work closely with brokers, lenders, solicitors and other industry stakeholders. The role is based in a small, growing office ideally located in Paddington, close to all conveniences.

Key responsibilities

• Managing enquiries received by email and through lending platforms
• Proactively contacting brokers, lenders, solicitors and other stakeholders to obtain outstanding information and documentation
• Liaising with various stakeholders to resolve issues and outstanding conditions
• Following up outstanding requirements to ensure settlements progress efficiently
• Keeping stakeholders informed throughout the process and assisting with general enquiries
• Updating and maintaining accurate client and application records across our CRM and lender portals
• Assisting with marketing emails and other marketing activities

About you

• Experience in an administration setting, preferably within loan processing, lending support or financial services
• Strong administration and organisational skills
• Excellent communication and relationship-building skills
• The ability to manage competing priorities in a fast-paced environment
• A proactive mindset and willingness to learn and develop
• Strong attention to detail and a commitment to accuracy
• The opportunity to join a small, friendly and growing business with genuine long-term career opportunities
• The opportunity to work closely with experienced industry professionals
• A supportive and collaborative team culture