Client/Customer Services (Entry Level)

Loan Market; City of Melbourne; Hybrid; AUD 54,000 - 66,000; Full time

Benefits offered by this job

Flexible working arrangements

Mentoring and development

Career progression opportunities

Collaborative team environment

Residential lending exposure

Job summary

Loan Market in Melbourne is seeking a Client Services Manager to focus on client service, loan administration, and lender follow-up across the end-to-end loan process. You will work closely with clients, lenders and internal stakeholders to ensure a seamless customer experience while helping drive the success of the business.

The role offers flexible working arrangements, ongoing mentoring and development, and clear career progression opportunities within a supportive and collaborative team

Qualifications

• Must be proactive and motivated.
• Highly organised with strong attention to detail.
• Process-driven and eager to learn.
• Professional and client-focused.
• Looking for a long-term career opportunity.

Responsibilities

• Manage client communication throughout the loan process
• Prepare and manage loan application documentation
• Liaise with lenders, solicitors and other stakeholders
• Support brokers with loan progression and settlements
• Maintain accurate client records and compliance documentation
• Deliver exceptional customer service and relationship management

Skills

Client service

Loan administration

Lender follow-up

Relationship management

Organised and detail-oriented

Job description

This role will focus on client service, loan administration, lender follow-up and supporting the end-to-end loan process. You will be working closely with clients, lenders and internal stakeholders to ensure a seamless customer experience while helping drive the success of the business.

$60,000 + Super

Flexible working arrangements

Ongoing mentoring and development

Career progression opportunities

Supportive and collaborative team environment

Exposure to residential lending and high-value clients

Key responsibilities

• Manage client communication throughout the loan process
• Prepare and manage loan application documentation
• Liaise with lenders, solicitors and other stakeholders
• Support brokers with loan progression and settlements
• Maintain accurate client records and compliance documentation
• Deliver exceptional customer service and relationship management

About you

• Proactive and motivated
• Highly organised with strong attention to detail
• Process-driven and eager to learn
• Professional and client-focused
• Looking for a long-term career opportunity

About us

We are partnering with a growing and highly respected mortgage broking business that is looking for a Client Services Manager to join the team. This is an opportunity to work closely with an experienced Broker, support quality clients and develop your skills within a business that genuinely invests in its people.