Loading Dock & Support Coordinator

cw; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Cushman & Wakefield is seeking a Loading Dock & Support Coordinator in Hawthorn East to join a busy on-site team. You’ll manage daily inbound/outbound deliveries, coordinate stock movements, and support a wide range of loading dock activities while delivering excellent service to onsite teams.

This permanent full-time role offers hands-on responsibilities in a dynamic setting, with training provided and opportunities to grow within a global facilities-management leader.

Qualifications

• Demonstrated customer-service focus in a fast-paced environment.
• Ability to coordinate multiple deliveries and pallets throughout the day.
• Comfort working hands-on with manual handling tasks.

Responsibilities

• Coordinating all inbound and outbound deliveries through the loading dock
• Managing parcels, pallets, and movement of stock throughout the day
• Providing outstanding customer service to onsite teams and external partners
• Liaising with contractors and support teams as required
• Ensuring safe access and egress around the loading dock area
• Manual handling as required in a busy, hands-on environment
• Administrative support related to loading dock operations

Skills

Customer service

Logistics coordination

Communication skills

Job description

Loading Dock & Support Coordinator

Job Description Summary

Hawthorn East | Permanent full time role
Are you energetic, reliable, and looking to kickstart or grow your career in a fast paced operational environment? Cushman & Wakefield is seeking a Loading Dock & Support Coordinator to join our onsite team supporting one of Australia’s largest retailers, based in Hawthorn East.
This is a fantastic opportunity for someone with strong customer service skills, great work ethic, and the ability to thrive in a busy, hands‑on role. Full training provided — bring the attitude, and we’ll help you build the capability.

Job Description

Working as part of a small, supportive team, you’ll be the engine room of the loading dock operations. This is a dynamic environment with up to 100+ incoming items per day and a wide variety of deliveries — from small parcels to large pallet loads for events, samples, and department stock.

You’ll coordinate deliveries, support contractors, help manage safe vehicular movements, and ensure consistent service to the onsite teams. No two days are the same, and your contribution genuinely keeps the site moving.

This position reports to the Senior Facilities Manager and forms part of a broader facilities and operational team with strong leadership support.

What You’ll Be Doing

• Coordinating all inbound and outbound deliveries through the loading dock
• Managing parcels, pallets, and movement of stock throughout the day
• Providing outstanding customer service to onsite teams and external partners
• Liaising with contractors and support teams as required
• Ensuring safe access and egress around the loading dock area
• Manual handling as required in a busy, hands‑on environment
• Administrative support related to loading dock operations

About You

We’re looking for people who are:

• Reliable, proactive, and able to stay calm under pressure
• Customer-service focused with strong communication skills
• Organised, detail-oriented, and able to work autonomously
• Able to safely perform manual handling tasks, including handling heavy and bulky items
• Experience in logistics or delivery coordination is advantageous
• Great work ethic and pride in doing a good job

This is an excellent opportunity for someone eager to learn and build a career.

Why Join Cushman & Wakefield?

• Be part of a global leader in property and facilities management
• Career progression opportunities locally and internationally
• Free access to LinkedIn Learning & continuous development support
• Supportive leaders, diverse team culture, and a genuinely inclusive workplace

We promote a culture where people feel they belong, and we proudly encourage applications from Aboriginal and Torres Strait Islander peoples and individuals from all backgrounds.

Please note candidates must have full working rights in Australia, and only shortlisted candidates will be contacted

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: "Cushman & Wakefield"