Loading Dock Security Officers

EGroup Protective Services Group; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

EGroup Protective Services is a Melbourne CBD security provider seeking an experienced Dock Master to oversee loading dock access, manage deliveries and contractor movements, and maintain accurate records in a fast-paced environment.

The role requires a current Victorian Security Licence, First Aid, and strong communication skills. You will collaborate with centre management, retailers, the security team and external contractors to ensure safety and smooth operations.

Qualifications

• Current and valid Victorian Security Licence appropriate to the duties.
• Full working rights.
• Good verbal and written communication skills.
• Professional presentation and a customer-service attitude.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor and control access to loading dock and service areas.
• Manage entry/exit of deliveries, contractors and authorised personnel.
• Maintain records of deliveries, vehicle movements and activities.
• Conduct security patrols and inspections of loading dock areas.
• Identify and report safety hazards, security risks and operational concerns.
• Respond to incidents and emergencies per site procedures.
• Liaise with centre management, retailers, contractors and security team.
• Complete daily activity logs and incident reports.
• Maintain a professional, customer-focused approach while adhering to site policies.

Skills

Verbal communication

Written communication

Customer service

Teamwork

Attention to detail

Organisational skills

Calm under pressure

Reliability

Punctuality

Education

Victorian Security Licence

First Aid Certificate

Full Working Rights

Tools

CCTV systems

Access control

Contractor management

Site management systems

Job description

EGroup Protective Servies is an Australian business with over 20 years’ experience in tailoring and delivering high-quality security, concierge and electronic solutions to corporate and retail organisations across the country. Our success is underpinned by our drive to employ thebest people in the industry, supported by the very latest and most innovative technology.

An exciting opportunity exists within EGroup Protective Services for an experienced Dock Master at a premium retail location within Melbourne's CBD.

Applicants will need to meet the following criteria in order to be considered for the role;

Key duties include but are not limited to:

• Monitor and control access to the shopping centre's loading dock and designated service areas.
• Manage the entry and exit of delivery vehicles, contractors, suppliers and authorised personnel.
• Maintain accurate records of deliveries, vehicle movements, contractor attendance and loading dock activities.
• Conduct regular security patrols and inspections of loading dock and service areas.
• Identify and report safety hazards, security risks, unauthorised access and operational concerns.
• Respond professionally to incidents, emergencies and security-related matters in accordance with site procedures.
• Liaise with centre management, retailers, contractors, delivery drivers and the wider security team.
• Complete daily activity logs, incident reports and relevant operational documentation.
• Maintain a professional, customer-focused approach while ensuring compliance with site policies and procedures.
• Previous experience in shopping centre, retail or commercial property security.
• Experience working in loading docks, logistics or delivery management environments.
• Familiarity with access control, CCTV and contractor management systems.
• Current First Aid and CPR certification.
• Knowledge of workplace health and safety procedures.

To be successful for the role you must have:

• Current and valid Victorian Private Security Individual Licence appropriate to the duties.
• Full working rights.
• Good verbal and written communication skills.
• Professional presentation and a customer-service-focused attitude.
• Ability to work independently and as part of a team.
• Strong attention to detail and good organisational skills.
• Basic computer literacy and willingness to learn site management systems.
• Ability to remain calm and professional in a busy operational environment.
• Reliability, punctuality and a commitment to workplace safety.

Compulsory requirements:

• Current VIC Security Licence
• Current First Aid Certificate
• Full Working Rights

EGroup Protective Services is an Equal Opportunity Employer. Applications from Aboriginal and Torres Strait islanders are strongly encouraged to apply.