Living And Work Services Manager - Perth Metro

Iss Global; Perth; On-site; AUD 120,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

ISS is seeking an Integrated Facilities Manager to lead day-to-day operations across northern sites, based from a Perth metro location. You will ensure service delivery, safety, and client satisfaction through effective governance and high-performance teams.

You will oversee contract delivery, SLAs, KPIs, and resource planning to maximise service quality and portfolio growth. The role requires strong leadership, financial acumen, stakeholder engagement, and the ability to drive improvements

Qualifications

• Minimum 5 years in an operational leadership position.
• Proven ability to build and maintain strong stakeholder relationships.
• Sound understanding of financials and processes.
• Proven ability in leading large teams in service delivery.
• Strong interpersonal and relationship-building skills.

Responsibilities

• Lead contract delivery and ensure alignment with scope, strategic plans and client satisfaction.
• Oversee all service streams, ensuring SLA and KPI targets are met or exceeded.
• Take full financial responsibility — drive portfolio performance to maximise growth and service quality.
• Build and maintain strong relationships with client representatives and key stakeholders.
• Coordinate with the Client on significant projects and critical events, ensuring compliance with established rules.
• Determine resource requirements for ISS and contracted staff to maintain service delivery.
• Lead, manage, and develop reporting ISS staff.
• Set policy, objectives, and business plans for the site.
• Prepare and present regular Client reports to agreed criteria.
• Ensure compliance with ISS and Client HSEQ standards, promoting safe work practices.
• Uphold ISS values: Honesty, Entrepreneurship, Responsibility, Quality and Unity.

Skills

Leadership

Stakeholder management

Financial acumen

Team leadership

Strategic thinking

Problem solving

Cultural awareness

Autonomous work

Job description

Job Description

We’re Hiring: Integrated Facility Services Manager

Location: Perth Metro

Employment Type: Full-time

Industry: Facility Management, Hospitality, Entertainment & Events

Salary: Competitive + Benefits

Be part of something bigger. Be part of ISS.

We’re seeking an experienced and dedicated Integrated Facilities Manager to lead the day-to-day operational management of service of northern sites, based out of one of our Perth metro sites. This role is pivotal in ensuring exceptional service standards, operational efficiency, and the safety and wellbeing of all Placemakers and client personnel. You will lead and ensure reliable, consistent delivery of services across the location.

You will champion governance, foster a high-performance culture, and continuously seek improvement opportunities that elevate both ISS and our clients.

What You’ll Do

• Lead contract delivery and ensure alignment with scope, strategic plans and client satisfaction
• Oversee all service streams, ensuring SLA and KPI targets are met or exceeded
• Take full financial responsibility — drive portfolio performance to maximise growth and service quality
• Build and maintain strong relationships with client representatives and key stakeholders.
• Coordinate with the Client on significant projects and critical events, ensuring compliance with established rules
• Determine resource requirements for ISS and contracted staff to maintain service delivery
• Lead, manage, and develop reporting ISS staff
• Set policy, objectives, and business plans for the site
• Prepare and present regular Client reports to agreed criteria
• Ensure compliance with ISS and Client HSEQ standards, promoting safe work practices
• Uphold ISS values: Honesty, Entrepreneurship, Responsibility, Quality and Unity

What We’re Looking For

• Minimum 5 years in an operational leadership position
• Proven ability to build and maintain strong stakeholder relationships
• Sound understanding of financials and processes
• Proven ability in leading large teams in service delivery
• Strong interpersonal and relationship-building skills
• Strategic and operational mindset with a track record of driving improvements
• Excellent problem-solving skills
• Cultural awareness and ability to work respectfully with diverse backgrounds
• Results-focused with strong prioritisation and solution-generation skills
• Ability to work autonomously with high motivation, initiative, and resilience
• Capacity to balance secure environment requirements with promoting healthy routine.

Compliance

Must be an Australian Citizen and must hold or be eligible for a Baseline Security Clearance

Preferred

• Defence experience will be highly regarded

Why Join Us?

• Impact: Play a key role in delivering essential services for a high-profile Defence client
• Growth: Professional development and career advancement opportunities
• Culture: Collaborative, inclusive, and forward-thinking team environment
• Rewards: Competitive salary and comprehensive benefits package

Our Commitment

ISS fosters a culture of inclusion and diversity, welcoming applications from Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, individuals from diverse cultural backgrounds, and LGBTIQA+ communities. We are committed to fair pay and a safe working environment.

Learn more about ISS in Australia and New Zealand on our website.

Please note: No agency applications are accepted