Live Production Support & SRE Analyst

FIS Australasia Pty Ltd; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible and creative work environment

Diverse and collaborative atmosphere

Professional and personal development

Opportunities to volunteer and support

Competitive salary and benefits

Job summary

FIS Australasia Pty Ltd in Melbourne seeks a Production Support Analyst to help manage live software systems for multiple clients. You will build and maintain daily connections with key internal stakeholders, including Client Experience and Professional Services.

The role emphasizes ownership of processes, data structures, and effective issue resolution across Windows and SQL Server environments. A proactive, adaptable communicator will thrive here.

Qualifications

• Technical proficiency across operating systems (Windows), databases, networking fundamentals, and troubleshooting methodologies.
• Strong analytical and problem-solving with ability to identify root causes.
• Excellent written and verbal communication for technical and non-technical stakeholders.

Responsibilities

• Ownership of processes and data structures
• Issue investigation and resolution
• Basic Microsoft Windows administration
• Basic SQL Server administration
• General troubleshooting

Skills

Windows OS

SQL Server

Networking basics

Troubleshooting

Communication skills

Tools

Windows administration

SQL Server administration

Job description

FIS Australasia Pty Ltd in Melbourne seeks a Production Support Analyst to help manage live software systems for multiple clients. You will build and maintain daily connections with key internal stakeholders, including Client Experience and Professional Services.

The role emphasizes ownership of processes, data structures, and effective issue resolution across Windows and SQL Server environments. A proactive, adaptable communicator will thrive here.