Production Support Analyst

FIS; City of Melbourne; Hybrid; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible environment

Collaborative culture

Professional development

Volunteer opportunities

Competitive salary

Job summary

FIS in Melbourne, Australia is seeking a Production Support Analyst to help maintain live software systems for multiple clients. You will build daily connections with internal teams, manage production changes, and ensure service reliability across critical risk-management applications.

The role emphasizes strong troubleshooting, cross-functional collaboration, and proactive issue resolution, with opportunities for professional development and a flexible, collaborative environment.

Qualifications

• Technical proficiency with operating systems (Windows), databases, networking fundamentals, and troubleshooting methodologies.
• 3-4 years in customer service or technical support roles.

Responsibilities

• Ownership of processes and data structures.
• Issue investigation and resolution.
• Basic Microsoft Windows administration.
• Basic SQL Server administration.
• General troubleshooting.

Skills

Windows OS

SQL Server

Networking basics

Troubleshooting

Stakeholder comms

Tools

SQL Server Mgmt Studio

Job description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

• You’ll be working with global clients to Support FIS Credit Risk Manager, FIS Risk Analytics Manager, and FIS Enterprise Risk Hub applications.
• Install application release updates for these applications.
• Lead SRE projects for the applications.

About the team:

Be a part of a team of analysts who Support the production systems of major financial institutions, Manage changes to those systems, Ensure compliance with policy and standards.

What you will be doing:

As a Production Support Analyst, you will play a crucial role in supporting live software systems for multiple clients. This role provides an opportunity to build and maintain daily connections with key internal stakeholders, including the Client Experience and Professional Services teams.

Responsibilities include:

• Ownership of processes and data structures
• Issue investigation and resolution
• Basic Microsoft Windows administration
• Basic SQL Server administration
• General troubleshooting

What you will need:

A candidate for Production Support Specialist will require: Technical Proficiency including knowledge of operating systems (such as Windows), databases, networking fundamentals, and troubleshooting methodologies. The ability to analyze complex technical issues, identify root causes, and develop effective solutions is crucial for success in this role. Candidates should demonstrate a logical and methodical approach to problem-solving. Effective communication skills for interacting with both technical and non-technical stakeholders. Candidates must be able to articulate technical concepts clearly and concisely, both verbally and in writing. Prior experience (3-4 years) in customer service or technical support roles Candidates must be adaptable and willing to learn new technologies and tools as needed. The ability to quickly adapt to changing priorities and environments is essential for success in this role.

Added bonus if you have:

• Prior experience supporting the FIS Credit Risk Manager application

What we offer you:

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits

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