Life Insurance Claims Consultant (End-to-End)

TAL Australia; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

TAL Australia is seeking a Claims Consultant within our Group space for our REST fund to manage life insurance claims from start to finish, delivering a seamless experience for our customers in Brisbane. This internal opportunity offers scope to broaden your experience and develop skills across the TAL business.

In this role you will manage a portfolio of IP/TPD claims end-to-end, communicate updates to advisers and fund administrators, and collaborate with external doctors and in-house

Qualifications

• Experience managing life insurance claims within group policies (IP/TPD ideal).
• Experience with Workers' Compensation or Return to Work claims with an Allied Health background.
• Strong analytical, communication and empathy to support customers during challenging times.

Responsibilities

• Manage life insurance claims from start to finish for group policies.
• Regularly communicate claim status to advisers, trustees and fund administrators, managing expectations.
• Independently manage a portfolio of IP/TPD claims end-to-end.
• Assess, analyse, calculate and finalise claims payments.
• Engage external treating doctors, rehabilitation consultants and in-house medical/legal specialists to deliver timely outcomes.
• Provide exceptional customer service in line with TAL's philosophy and procedures.

Skills

Claims management

Analytical skills

Time management

Communication

Empathy

Job description

TAL Australia is seeking a Claims Consultant within our Group space for our REST fund to manage life insurance claims from start to finish, delivering a seamless experience for our customers in Brisbane. This internal opportunity offers scope to broaden your experience and develop skills across the TAL business.

In this role you will manage a portfolio of IP/TPD claims end-to-end, communicate updates to advisers and fund administrators, and collaborate with external doctors and in-house