Coordinator - Library Operations

Mornington Peninsula Shire; Mornington; On-site; AUD 111,000 - 124,000; Full time

Job summary

Mornington Peninsula Shire is seeking a Coordinator - Library Operations to lead branch and mobile library services across the municipality. You will guide staff, oversee service delivery, workforce planning, budgets, procurement and safety in welcoming library environments.

Reporting to the Team Leader Libraries, you will build strong relationships with internal and external stakeholders, drive service improvements and contribute to strategic planning and cross-functional initiatives for the

Qualifications

• Significant experience leading customer-facing services and teams.
• Strong communication and stakeholder engagement skills.
• Experience managing service operations, budgets and procurement.
• Ability to balance day-to-day service delivery with planning, risk management and continuous improvement.

Responsibilities

• Provide leadership and operational oversight across branch and mobile library services to ensure high-quality customer-focused delivery.
• Lead, coach and develop employees to foster a positive, collaborative, values-driven team culture.
• Coordinate workforce planning, facility operations, budgets, procurement, contracts and resources to support service objectives.
• Maintain safe, welcoming library environments and proactively manage risks and OH&S requirements.
• Use performance information and feedback to identify and implement improvements to library services and processes.
• Build relationships with internal stakeholders, community groups and volunteers to contribute to strategic planning.

Skills

Leadership

Communication

Stakeholder engagement

Project management

People management

Analytical skills

Education

Leadership/management qualification

Library and information services background

Job description

Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.

The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 1,000 employees, it is a busy and vibrant workplace.

What’s on Offer

• Security – Permanent full-time roles x2, working 38 hours across the Mornington Peninsula Libraries network, including all library branches and the Library Van at locations throughout the municipality. Band 7 - $111,379 - $124,023 (excl. super).
• Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.
• Career – Opportunity to grow and develop with excellent learning and development opportunities.
• Job Satisfaction – Have a meaningful impact on the community by contributing to achieve positive outcomes across the Mornington Peninsula Shire

About the Role

The Coordinator - Library Operations provides leadership, guidance and operational oversight across branch and mobile library services, supporting employees to deliver consistent, high-quality and customer-focused experiences. The role is responsible for service delivery, workforce leadership and operational performance, ensuring services remain responsive to community needs and aligned with Council’s strategic objectives.

Reporting to the Team Leader Libraries, the core responsibilities include:

• Provide leadership, guidance and operational oversight across branch and mobile library services to ensure consistent, high-quality and customer-focused service delivery.
• Lead, coach and develop employees, fostering a positive, collaborative, accountable and values-driven team culture.
• Coordinate workforce planning, facility operations, budgets, procurement, contracts, resources and operational systems to support service objectives and deliver value for the community.
• Maintain safe, welcoming and accessible library environments, proactively managing operational risks, compliance obligations and workplace health and safety requirements.
• Use service performance information, customer feedback and community needs to identify and implement improvements to library services, programs, systems and processes.
• Build effective relationships with internal stakeholders, community groups, partner organisations and volunteers, and contribute to strategic planning, organisational change and cross-functional initiatives.

About You

We are looking for an experienced, community-focused leader who can oversee complex customer-facing operations and build a high-performing, engaged workforce. You will bring sound judgement, strong communication and stakeholder engagement skills, and the ability to balance day-to-day service delivery with planning, risk management, innovation and continuous improvement.

• Relevant tertiary qualification in leadership, management, business, community services, library and information services, or a related discipline, or an equivalent combination of qualifications and experience.
• Significant experience leading customer-facing services and teams in a complex operational environment, including service delivery, facility operations and responding to diverse community needs.
• Demonstrated experience leading, coaching and developing employees to build a high-performing, customer-focused and values-driven team culture.
• Highly developed written and verbal communication skills, with the ability to prepare clear reports and correspondence, influence diverse stakeholders and manage complex customer issues professionally.
• Demonstrated experience managing service operations, budgets, procurement and resources, supported by strong project management, planning and analytical skills.
• Proven ability to manage change, solve complex problems, foster innovation and implement initiatives that improve service performance, efficiency and community outcomes.

The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.

Mornington Peninsula Shire undertakes a variety of employment screening checks. This includes employment references, Working with Children Checks and Nationally Coordinated Criminal History Check (NCCHC).

Applicants must have valid Australian work rights.

For further information about the role, you can download the Position Description. For a confidential discussion about this opportunity, please contact: Claire Grosso, Team Leader Libraries, 5950 3291

Applications Close: 11:59pm, Monday 16th November 2026.