Library Operations Supervisor

Willoughby City Council; Sydney; On-site; AUD 105,000 - 113,000; Full time

Benefits offered by this job

Fitness Passport

Max-Term Contract

Job summary

Willoughby City Council is seeking a Library Operations Supervisor to lead the Library Operations team and ensure efficient delivery of IT systems, administration and services across our library network.

You will manage library IT systems, rostering, procurement, venue hire and facilities maintenance while driving operational excellence and a strong customer experience. The role requires tertiary library/IT qualifications and leadership experience.

Qualifications

• Tertiary qualifications in library and information services or equivalent.
• Current Working with Children Check.
• First Aid qualifications or willingness to obtain.
• Demonstrated experience leading and developing a small team.
• Strong understanding of library IT systems and processes.
• Experience with payroll, timesheets, reconciliation, invoicing and receipting.
• Strong rostering and workforce coordination skills.
• High-level proficiency with library management systems and corporate software applications.
• Confidence in learning and implementing new technologies and processes.
• Excellent customer service, communication, negotiation and problem-solving skills.
• Commitment to workplace health and safety principles.
• Commitment to diversity, inclusion and equal employment opportunity principles.

Responsibilities

• Lead the Library Operations team and oversee performance and development.
• Manage and optimise the library management system to support operations.
• Oversee library IT systems and hardware including public computers and WiFi.
• Liaise with Digital Enterprise Services to support tech initiatives.
• Manage operational budgets and allocate resources for service delivery.
• Coordinate library rostering practices for efficient coverage.
• Oversee procurement, invoicing, venue hire and facilities maintenance.
• Manage key administrative functions supporting library services.
• Contribute to library strategic and business plans.
• Support data collection, analysis and reporting of operations.
• Participate in service point shifts and act as shift supervisor when required.
• Contribute to continuous improvement initiatives for customer service.

Skills

Leadership

Customer service

Communication

Problem solving

Rostering

IT systems

Procurement

Budget management

Facilities maintenance

Library LMS

Education

Library/information services degree

Tools

Library LMS

Corporate software

Job description

Lead the Library Operations team and drive the effective delivery of library IT systems, administration and operational services.

Max-Term contract until November 2027 with access to Fitness Passport.

Salary from $105,249.07 to $113,462.23 plus 12% Superannuation.

Make a Difference Where You Work

At Willoughby City Council, we're committed to creating a sustainable, inclusive and thriving community. Our libraries are places of learning, creativity and connection, providing welcoming spaces, engaging programs and high-quality services for our diverse community.

Reporting to the Libraries Manager, the Library Operations Supervisor leads the Library Operations team and plays a key role in ensuring the efficient delivery of library services across the network. This position oversees library technology systems, rostering, procurement, venue hire, facilities maintenance and administrative functions, driving operational excellence and supporting an outstanding customer experience.

Why Join Us?

Lead Meaningful Services: Play a key role in supporting the delivery of library services that connect, inform and enrich the community.

Drive Operational Excellence: Lead continuous improvement initiatives across library systems, administration and technology to enhance customer experience and service delivery.

Work with a Collaborative Team: Join a passionate and community-focused team committed to innovation, learning and service excellence.

About the Role

As the Library Operations Supervisor, you will:

Lead the Library Operations team, supporting performance, development and the delivery of quality services.

Manage and optimise the library management system to support efficient library operations.

Oversee library IT systems and hardware, including public computers and WiFi services.

Liaise with Council's Digital Enterprise Services team to support technology initiatives and system performance.

Manage operational budgets and ensure resources are effectively allocated to meet service requirements.

Coordinate efficient and effective library rostering practices.

Oversee procurement, reconciliation, invoicing, venue hire and facilities maintenance activities.

Manage key administrative functions that support library services.

Contribute to the development and implementation of library strategic and business plans.

Support the collection, analysis and reporting of library operational data.

Participate in service point shifts, including acting as shift supervisor when required.

Contribute to continuous improvement initiatives that enhance customer service and operational efficiency.

What You’ll Bring

Tertiary qualifications relevant to the role, such as library and information services, technology management, business administration, or equivalent experience.

Current Working with Children Check.

First Aid qualifications or willingness to obtain.

Demonstrated experience leading and developing a small team.

Strong understanding of library and organisational IT systems.

Experience with administrative processes including payroll, timesheets, reconciliation, invoicing and receipting.

Strong rostering and workforce coordination skills.

High-level proficiency with library management systems and corporate software applications.

Confidence in learning and implementing new technologies and processes.

Excellent customer service, communication, negotiation and problem-solving skills.

Commitment to workplace health and safety principles.

Commitment to diversity, inclusion and equal employment opportunity principles.

Experience working within Local Government, State Government or a similar environment.

Current NSW Class C Driver's Licence.

Applications need to be submitted in PDF format.

Please note recruitment activity may commence before the closing date.

At Willoughby City Council, inclusion, diversity and belonging are core to how we work and how we recruit. We are committed to building a workplace that reflects the diversity of our community – one where everyone feels respected, valued and supported to contribute fully. We welcome applications from people of all backgrounds, abilities and identities – including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse individuals, LGBTIQA+ communities, veterans, and people of all ages. If you require adjustments during the recruitment process, we encourage you to let us know. We are committed to ensuring an accessible, inclusive and barrier-free experience for every candidate.