Library & Museum Customer Experience Specialist

Narooma; Albury City; Hybrid; AUD 51,000 - 59,000; Part time

Benefits offered by this job

Professional development

Flexible working arrangements

Nine-day fortnight

Leave options

Job summary

AlburyCity is seeking a part-time Customer Service/Administrative Assistant for the Library and Museum. The role supports high-quality customer service to patrons and provides administrative assistance to the Cultural Operation team within Cultural Services.

Based at the Albury Library Museum (Kiewa Street), you will share duties across a 7-day roster, including weekends, with a focus on information provision, promotional activities, and data management.

Qualifications

• Sound knowledge of customer service principles applied to a range of customer profiles.
• High level computer literacy in MS Office and information management systems.
• High level numeracy skills and knowledge of cash handling and banking records.

Responsibilities

• Undertake customer service duties and provide information, technology, and retail assistance to Library/Museum customers.
• Assist in developing Library/Museum retail operations and undertake promotional activities.
• Coordinate administrative processes including banking, room and event hire, statistics and inter-branch deliveries.
• Develop staff rosters, undertake staff training and provide support for audience research.

Skills

Customer service

Computer literacy

Numeracy

Cash handling

Admin experience

Readers advisory

Education

Certificate in Library and Information Services

Tools

MS Office

Information management systems

Job description

AlburyCity is seeking a part-time Customer Service/Administrative Assistant for the Library and Museum. The role supports high-quality customer service to patrons and provides administrative assistance to the Cultural Operation team within Cultural Services.

Based at the Albury Library Museum (Kiewa Street), you will share duties across a 7-day roster, including weekends, with a focus on information provision, promotional activities, and data management.