Library Customer Service & Youth Programs Officer

Bayside Community Emergency Relief Inc; Hampton; On-site; AUD 70,000 - 76,000; Full time

Benefits offered by this job

Dedicated Staff Wellbeing programs

Gym membership discounts

Learning and development opportunities

Job summary

Bayside City Council is seeking a Library Customer Service Officer to join the Sandringham - Hampton Libraries team, with potential to work at other Bayside Libraries.

You will deliver welcoming service, support access to collections, assist with children's programs, and help users with digital technologies.

Join a community-focused library service that values inclusion and customer experience.

Qualifications

• Experience in customer service and public service settings.
• Ability to build relationships across teams and with library users.
• Organised and able to manage multiple tasks and programs.

Responsibilities

• Provide welcoming, community-focused customer service.
• Assist with library access, membership, circulation, and shelving.
• Inform customers about resources, programs, and services.
• Prepare and deliver children's programs under guidance.
• Support users to navigate digital technologies.

Job description

Bayside City Council is seeking a Library Customer Service Officer to join the Sandringham - Hampton Libraries team, with potential to work at other Bayside Libraries.

You will deliver welcoming service, support access to collections, assist with children's programs, and help users with digital technologies.

Join a community-focused library service that values inclusion and customer experience.