Library Customer Service & Tech Help Specialist

Council Jobs; Melbourne; On-site; AUD 60,000 - 73,000; Full time

Job summary

Collingwood Library is seeking a Customer Service Officer to join Yarra Libraries. You'll be on the library floor helping patrons access services, answer enquiries and provide basic technology support. This is a permanent, full-time role at 35 hours per week with a 1 in 4 Saturday roster.

You will work with a small, community-focused team and contribute to welcoming spaces and reader services. Applicants should have excellent communication, rapport-building skills and a passion for reading.

Qualifications

• Experience in customer-facing roles in libraries, retail or hospitality.
• Strong communication and problem-solving abilities.
• Ability to assist with technology access and basic digital help.

Responsibilities

• Providing friendly, responsive customer service to a diverse community, including assisting with borrowing, technology help and general enquiries.
• Working closely with colleagues to support the day-to-day operations of a small branch.
• Maintaining an inviting library environment through shelving, displays and collection upkeep.
• Sharing a passion for reading by helping customers discover books and resources they'll enjoy.
• Taking initiative to contribute ideas and improvements that enhance the branch and its services.

Skills

Customer service

Communication

Technology help

Patron assistance

Job description

Collingwood Library is seeking a Customer Service Officer to join Yarra Libraries. You'll be on the library floor helping patrons access services, answer enquiries and provide basic technology support. This is a permanent, full-time role at 35 hours per week with a 1 in 4 Saturday roster.

You will work with a small, community-focused team and contribute to welcoming spaces and reader services. Applicants should have excellent communication, rapport-building skills and a passion for reading.