Library Customer Service Specialist

Yarra City Council; Melbourne; On-site; AUD 60,000 - 73,000; Full time

Job summary

Yarra City Council’s Collingwood Library is seeking a Library Customer Service Officer. This permanent, full-time role involves helping patrons access services, answering enquiries and providing basic technology support on the library floor.

You’ll join a small, welcoming team at Collingwood Library, contributing ideas to improve services while building rapport and delivering outstanding customer service to a diverse community.

Qualifications

• Experience in delivering high-quality customer service in a public-facing role.
• Ability to communicate clearly with a diverse community.
• Comfort providing technology help and guiding patrons on library services.

Responsibilities

• Provide friendly, responsive customer service on the library floor.
• Assist with borrowing, general enquiries, and technology help.
• Support day-to-day operations of a small library branch.
• Maintain inviting environment through shelving and displays.
• Help customers discover books and resources they enjoy.

Skills

Customer service

Communication skills

Technology support

Problem solving

Team collaboration

Job description

Yarra City Council’s Collingwood Library is seeking a Library Customer Service Officer. This permanent, full-time role involves helping patrons access services, answering enquiries and providing basic technology support on the library floor.

You’ll join a small, welcoming team at Collingwood Library, contributing ideas to improve services while building rapport and delivering outstanding customer service to a diverse community.