Level 2 Service Desk Engineer - Windows & Office Support

W Solutions Co; Sydney; On-site; AUD 65,000 - 75,000; Full time

Job summary

W Solutions Co is seeking a Service Desk Engineer to provide Level 1 and 2 support across MS/Windows technologies in the Sydney CBD. The role includes phone, email, and face‑to‑face support with a permanent, five‑days‑in‑the‑office arrangement.

You will handle desktop and hardware issues, assist with IT projects, and ensure smooth operation of Windows environments (O365, AD, Exchange) across the client’s IT stack.

Qualifications

• Degree or diploma in IT or related field.
• Experience providing Level 1–2 desktop support in a small team.
• Experience with Windows OS, O365, MS Suite, AD, Exchange.
• Strong work ethic, communication skills, and willingness to learn.
• Proactive, accountable, and career‑minded.

Responsibilities

• Provide Level 1 and 2 desktop support across hardware and software.
• Support MS/Windows environments and perform problem diagnosis under IT management direction.
• Visit end users to research and resolve hardware/software/connectivity issues.
• Install, configure, and repair standard desktop configurations on laptops/desktops.
• Administer desktop support, including hardware/software installation and troubleshooting.
• Facilitate remote connections (Remote Desktop, VNC, TeamViewer) for user support.

Skills

Level 1–2 support

Windows technologies

Teamwork

Communication

Learning ability

Education

IT degree/diploma/certificate

Tools

Remote Desktop

VNC

TeamViewer

Desktop Director

Job description

W Solutions Co is seeking a Service Desk Engineer to provide Level 1 and 2 support across MS/Windows technologies in the Sydney CBD. The role includes phone, email, and face‑to‑face support with a permanent, five‑days‑in‑the‑office arrangement.

You will handle desktop and hardware issues, assist with IT projects, and ensure smooth operation of Windows environments (O365, AD, Exchange) across the client’s IT stack.