Level 2 or 3 IT Support Engineer

Trouble Free Computing Solutions; Australia; Remote; AUD 60,000 - 90,000; Part time

Benefits offered by this job

Remote work

Flexible hours

Training opportunities

NBN connection

Career development

Job summary

Trouble Free Computing Solutions (TFCS) is seeking an experienced IT Support professional to join our remote team. The role supports customers, monitors systems, and helps with onboarding projects while documenting IT infrastructure and FAQs.

Candidates should bring 5+ years in a similar role and hands-on experience with Microsoft 365, Azure, Intune, SharePoint, and Power Platform. We offer flexible hours, full-time or part-time options, and remote work from anywhere in Australia.

Qualifications

• Minimum 5 years in a similar IT support role with strong customer focus.
• Proven experience managing Microsoft 365, Azure and Intune environments.
• Administration experience with SharePoint and Power Platform.
• Demonstrated AI experience and telecom solutions know-how.
• Strong discipline working from home and across remote teams.

Responsibilities

• Respond to support enquiries from customers and document resolutions.
• Review and act on signals from RMM and EDR platforms.
• Monitor backup services and investigate alerts or failures.
• Contribute to customer onboarding projects and documentation.
• Recommend improvements to IT stack and support processes.

Skills

5+ years IT support

Work from home

AI experience

Telecommunications solutions

Tools

Microsoft 365

Azure

Intune

SharePoint

Power Platform

Job description

TFCS is looking for the right candidate to join our IT Support team. Both part-time and full-time applicants would be considered.

Tasks Include

• Respond to support enquiries from our customers
• Review and action signals from RMM and EDR
• Monitor backup services and investigate should they alert/fail
• Working on customer onboarding projects
• Create/maintain documentation relating to customer’s IT infrastructure, our deployed solutions and inhouse FAQ database
• Provide recommendations internally on how we can improve our current IT stack and support infrastructure
• A minimum of 5 years’ experience in a similar role
• Deployment and management experience with Microsoft solutions including Microsoft 365, Azure and Intune
• Administration experience with MS SharePoint and/or the MS Power platform
• Demonstrated experience working with AI
• Experience with Telecommunications solutions
• Demonstratable experience maintaining discipline while working from home

Location

This role is remote and can be performed anywhere in Australia.

About Trouble Free Computing Solutions

Trouble Free Computing Solutions (TFCS) is an IT service provider that offers a range of services including:

• IT Support
• Telecommunications – NBN, Hosted PBX phones, Mobile phone services and Fibre/Enterprise Ethernet connections
• Website development, hosting and maintenance
• Domain name registration and management
• Digital marketing – SEO, AEO, GEO and Google AdWords (SEM)
• Cyber Security Training
• Professional audio productions
• Copywriting

Our clients are spread out across QLD, NSW, Vic, WA and TAS. We are hoping to expand into SA and NT in the next few years.

How we work

• Do what you love – We believe work shouldn’t be a prison sentence you perform to survive. Our goal is to fill a persons day with work they enjoy rather than tasks they have to complete so they don’t lose their job.
• Excellence everywhere –We aim to deliver “best of breed” solutions across the full range of our services.
• National team –We prioritize your talent, not your location. All applicants will be considered regardless of where they live.

What we offer

• Remote working – TFCS employees all work from home. Location within Australia is irrelevant as long as a reasonable internet connection can be obtained.
• Flexible working hours – employees are allowed reasonable flexibility regarding when they work their weekly hours
• Trade pricing – we have extensive wholesale reach across a wide spectrum of IT equipment and staff are able to purchase direct from wholesalers using our buying power
• Free NBN – Employees are offered an NBN connection as part of their package
• Ongoing training – Ongoing training and development is crucial to professional development. We are happy to pay for training to help develop skills in our employees that aid them in providing quality service to our customers.