Level 1–2 IT Support Technician

Podium IT; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Podium IT in Melbourne is seeking a client-facing IT support technician to cover remote and onsite tasks across small businesses and healthcare practices. You will join a collaborative Podium IT team handling helpdesk, remote support and scheduled onsite work to resolve client requests with clear communication and ownership.

The role emphasizes practical Windows desktop and Microsoft 365 support, plus networking basics, with a security‑minded approach to protect client information.

Qualifications

• Strong customer service and written and verbal communication.
• Practical Windows desktop and Microsoft 365 support.
• Fundamental understanding of IP addressing, DNS, DHCP, Wi‑Fi, switching and routing.
• Structured troubleshooting and attention to detail.
• A security‑aware approach to identity, access and sensitive information.
• Ability to manage priorities and ask for help early.

Responsibilities

• Respond to client support requests professionally and promptly;
• Troubleshoot Windows, Microsoft 365, devices, printers, networks and common business applications;
• Provide remote support and attend client sites when required;
• Document work, decisions and useful technical information;
• Escalate risk and complex issues clearly while remaining accountable for follow-through;
• Support healthcare practices and coordinate appropriately with clinical software vendors.

Skills

Customer service

Clear communication

Windows support

Microsoft 365

Networking basics

Troubleshooting

Hybrid support

Healthcare software awareness

Job description

Join Podium IT as a client-facing Melbourne IT support technician working across remote support, onsite assistance and the technology environments used by small businesses and healthcare practices. This role suits a capable support technician who enjoys solving problems, communicating clearly and taking ownership of day-to-day client requests. You will work with the Podium IT team across helpdesk, remote support and planned onsite work.

Responsibilities

• Respond to client support requests professionally and promptly;
• Troubleshoot Windows, Microsoft 365, devices, printers, networks and common business applications;
• Provide remote support and attend client sites when required;
• Document work, decisions and useful technical information;
• Escalate risk and complex issues clearly while remaining accountable for follow-through;
• Support healthcare practices and coordinate appropriately with clinical software vendors.

Skills

• Strong customer service and written and verbal communication;
• Practical Windows desktop and Microsoft 365 support;
• Fundamental understanding of IP addressing, DNS, DHCP, Wi‑Fi, switching and routing;
• Structured troubleshooting and attention to detail;
• A security‑aware approach to identity, access and sensitive information;
• Ability to manage priorities and ask for help early.