Lending Specialist - Caneland Central Mackay

Queensland Country Group

Mackay Regional

Hybrid

AUD 70,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Moments That Matter Leave

Community Volunteer Leave

Birthday Leave

Employee Assistance Program (EAP)

Job summary

Queensland Country Bank seeks a Lending Specialist at the Caneland branch to provide personalised lending solutions for Members, handling personal loans, credit cards and mortgages while building trusted relationships.

The role includes supporting the Area Manager, assisting with business development, loan processing and staff coaching, plus leading our retention program. It is a full-time 38-hour week with potential to work at branches within the region.

Qualifications

Mortgage lending experience with complex credit applications.
Experience in the Financial Services industry.
Certificate IV in Finance & Mortgage Broking.
Knowledge of relevant legislation, policies and procedures.
Experience building a portfolio of clients and end-to-end lending.
Proven customer service with cross-selling products.
Excellent written and verbal communication.
High attention to detail and accuracy.
Understanding of Queensland Country products (desirable).

Responsibilities

Provide personalised lending to new and existing Members.
Handle personal, credit card loans and mortgage applications.
Build and maintain a strong client portfolio and end-to-end lending relationships.
Support Area Manager with business development initiatives.
Manage loan processing and distribution.
Coach and mentor staff and lead retention programs for Members.

Skills

Mortgage lending experience

Financial services experience

Excellent communication

Attention to detail

Mentoring staff

Cross-selling

Education

Certificate IV in Finance & Mortgage Broking

Job description

About The Role

Are you passionate about helping people achieve their financial goals? We’re looking for an experienced and motivated Lending Specialist to join our friendly and supportive team at the Caneland branch, where collaboration, trust and a great team culture are at the heart of what we do.

In this role, you’ll provide exceptional, personalised lending to both new and existing Members. You’ll handle a variety of lending needs, from personal and credit card loans to more complex mortgage applications, while building strong relationships and becoming a trusted point of contact.

You’ll also support the Area Manager with business development initiatives, help manage loan processing and distribution and play a key role in coaching and mentoring staff. A vital part of the role involves leading our retention program to ensure our Caneland Members feel supported and valued throughout their lending journey. In return, you’ll benefit from a workplace that genuinely cares about its people, offering additional leave options such as Moments That Matter Leave, Community Volunteer Leave and Birthday Leave.

This is a full time position based on a 38-hour working week, Monday to Friday. The successful applicant may be required to work at branches within the region, as required.

About You

To be considered for this role, you must demonstrate:

Mortgage lending experience including regular exposure to complex credit applications
Experience within the Financial Services industry
Certificate IV in Finance & Mortgage Broking
Understanding of relevant legislation, policies and procedures
Experience building and maintaining a strong portfolio of clients including managing relationships through the end-to-end lending process
A proven track record of delivering exceptional customer service including cross selling products and services
Excellent written and verbal communication skills, including listening skills
High attention to detail and accuracy
Sounds understanding of Queensland Country products and services (desired)

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country have been certified as a Great Place to Work and with over 55 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.

Our Benefits