Lending Specialist - Caneland Central Mackay

QCB Queensland Country Bank

Mackay Regional

On-site

AUD 70,000 - 90,000

Full time

9 days ago

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Benefits offered by this job

Moments That Matter Leave

Community Volunteer Leave

Birthday Leave

Wellness Program

Employee Assistance Program

Banking Discounts

Training & Development

Flexible working

Job summary

QCB Queensland Country Bank invites applications for a Lending Specialist at the Caneland Central Mackay branch in Mackay, QLD. This full-time role covers personal, credit card and mortgage lending and emphasizes building strong Member relationships within a collaborative team.

You'll support the Area Manager, assist with business development, coaching staff, and lead our retention program, with added leave options and a culture focused on people and growth.

Qualifications

Mortgage lending experience including complex credit applications.
Experience in Financial Services industry.
End-to-end lending process experience.
Strong customer service and relationship management.
Knowledge of Queensland Country products (desirable).

Responsibilities

Provide personalised lending to Members and process loans.
Handle personal, credit card, and mortgage applications.
Support Area Manager with business development.
Coach and mentor staff; manage loan processing and distribution.
Lead retention program to support Members.

Skills

Mortgage lending

Portfolio management

Cross selling

Communication skills

Attention to detail

Relationship building

Verbal communication

Education

Certificate IV in Finance

Job description

Lending Specialist - Caneland Central Mackay

QCB Queensland Country Bank - Mackay QLD

Full time

11d ago , from QCB Queensland Country Bank

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

About The Role

Are you passionate about helping people achieve their financial goals? We're looking for an experienced and motivated Lending Specialist to join our friendly and supportive team at the Caneland branch, where collaboration, trust and a great team culture are at the heart of what we do.

In this role, you'll provide exceptional, personalised lending to both new and existing Members. You'll handle a variety of lending needs, from personal and credit card loans to more complex mortgage applications, while building strong relationships and becoming a trusted point of contact. You'll be supported by a close-knit team that values shared success, work-life balance and professional growth.

You'll also support the Area Manager with business development initiatives, help manage loan processing and distribution and play a key role in coaching and mentoring staff. A vital part of the role involves leading our retention program to ensure our Caneland Members feel supported and valued throughout their lending journey. In return, you'll benefit from a workplace that genuinely cares about its people, offering additional leave options such as Moments That Matter Leave, Community Volunteer Leave and Birthday Leave.

This is a full time position based on a 38-hour working week, Monday to Friday. The successful applicant may be required to work at branches within the region, as required.

About You

To be considered for this role, you must demonstrate:

Mortgage lending experience including regular exposure to complex credit applications
Experience within the Financial Services industry
Certificate IV in Finance & Mortgage Broking
Understanding of relevant legislation, policies and procedures
Experience building and maintaining a strong portfolio of clients including managing relationships through the end-to-end lending process
A proven track record of delivering exceptional customer service including cross selling products and services
Excellent written and verbal communication skills, including listening skills
High attention to detail and accuracy
Sounds understanding of Queensland Country products and services (desired)

About Us

Put simply, we are a bank that has a distinct purpose of helping Queenslanders live better lives through better finances.

Queensland Country have been certified as a Great Place to Work and with over 55 years in business, we continue to shape a phenomenal culture through having our values at the core of what we do. You instantly feel the passion, comradery, and optimism from everyone and can see just how much fun we have as we work together to grow a stronger business and deliver for our Members.