Legal Operations Manager

Douglas Scott Ltd; Wakefield Regional Council; Hybrid; AUD 122,000 - 179,000; Full time

Benefits offered by this job

Company pension scheme

Option to buy extra holidays

Flexible working hours/remote working

Performance related bonus scheme

Private healthcare

Life Assurance

Employee Assistance Programme

Job summary

Douglas Scott Ltd is seeking a Legal Operations Manager to lead and develop high-performing serious injury teams within a national law firm. The role focuses on delivering exceptional client outcomes, driving operational excellence, and ensuring top-tier legal service across complex injury claims.

The candidate will manage budgets, monitor KPIs, and collaborate with senior leadership to shape strategy, while driving change and ensuring regulatory compliance and staff development.

Qualifications

• Proven track record leading large-scale operations in professional services.
• Strategic and pragmatic translation of objectives into operational plans.
• Ability to manage workforce planning, recruitment, and productivity at scale.

Responsibilities

• Lead Serious Injury Team Leaders and their teams to meet performance and service objectives.
• Oversee operational delivery of claims with focus on efficiency, compliance, and empathy.
• Drive continuous improvement to boost productivity, client satisfaction, and commercial outcomes.
• Monitor KPIs, financial performance, and case progression to meet targets.
• Collaborate with senior leadership to shape strategy and implement business plans.

Skills

Leadership

Operations management

Budgeting

Stakeholder management

Job description

Legal Operations Manager

An experienced Operations Manager is wanted for an excellent opportunity with a Legal 500 law firm based in Leeds. Salary is negotiable depending on experience.

My client is a national, leading UK law firm known for delivering high-quality legal services within the personal injury arena.

Due to continued growth and expansion, they are seeking an experienced and driven Operations Manager to lead and develop their high-performing serious injury teams. This is a pivotal leadership role responsible for delivering exceptional client outcomes, driving operational excellence, and ensuring the highest standards of legal service across complex and high-value injury claims.

Key Responsibilities:

• Lead, inspire and manage Serious Injury Team Leaders and their teams to achieve performance, quality, and service objectives
• Oversee the operational delivery of claims, ensuring cases are handled efficiently, compliantly, and with empathy
• Drive continuous improvement initiatives to enhance productivity, client satisfaction, and commercial outcomes
• Monitor KPIs, financial performance, and case progression to ensure targets are met and exceeded
• Collaborate with senior leadership to shape strategy and implement business plans within the serious injury function
• Ensure regulatory compliance and adherence to internal policies and procedures
• Develop talent through coaching, mentoring, and succession planning
• Act as a key stakeholder in cross-functional projects and change initiatives
• Experience in the use and interpretation of MI and data and able to present to executive level as and when required.
• Manage budgets and P & L

The successful candidate will have proven experience leading large-scale operations, ideally within a professional services environment, with responsibility for workforce planning, recruitment, and driving productivity and performance at scale.

You will be both strategic and pragmatic, able to translate business objectives into clear operational plans while maintaining attention to detail. You will be confident making timely decisions, taking accountability for outcomes, and leading through change with pace, energy, and resilience.

Benefits:

• Company pension scheme
• Option to buy extra holidays
• Flexible working hours/remote working
• Performance related bonus scheme
• Private healthcare
• Life Assurance
• Employee Assistance Programme including counselling, legal and consumer advice service