Legal Operations Advisory - Multiple Opportunities

Herbert Smith Freehills Kramer; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Job summary

Herbert Smith Freehills Kramer is expanding its Legal Operations Advisory team in Australia, seeking Senior Manager, Manager and Senior Analyst to help clients reimagine legal services. This role combines strategy, client engagement and digital transformation.

Based in Sydney, Melbourne, Brisbane or Perth, you will lead end-to-end projects, design workshops, apply legal engineering and AI to improve delivery, and build strong client relationships while contributing to firm-wide initiatives.

Qualifications

• Experience in legal operations or transformation.
• Strong data analysis and visualization skills.
• Proven ability to deliver client-facing solutions.

Responsibilities

• Advise clients on optimizing operational effectiveness of legal functions and adoption of technology and AI.
• Lead end-to-end project design and delivery with multidisciplinary teams to achieve high-value outcomes.
• Design and facilitate workshops to translate complex concepts into practical client solutions.
• Develop client-facing solutions, keeping ahead of AI and emerging technology trends.
• Apply legal engineering principles to translate requirements into practical digital solutions.
• Build strong client relationships and drive business development aligned to market needs.

Skills

Legal operations

End-to-end project delivery

Client engagement

AI adoption

Stakeholder management

Education

Bachelor's degree in a related field

Tools

Legal tech platforms

AI tooling

Job description

Are you a legal operations professional who thrives at the intersection of strategic thinking, client engagement and digital transformation?

This is an exciting time to join our award-winning Legal Operations Advisory team within our Digital Legal Delivery practice and be part of a team helping clients reimagine what great legal service looks like.

We are growing, and are seeking professionals at Senior Manager, Manager and Senior Analyst level.

These roles can be based in our Sydney, Melbourne, Brisbane or Perth offices.

What you'll do

• Advise the firm's clients on optimising the operational effectiveness of their legal functions and help enable them to achieve their strategic goals, including through the adoption of technology and AI.
• Support clients with end-to-end project design and delivery, working as part of multidisciplinary teams to deliver high value outcomes.
• Design and facilitate workshops that turn complex concepts into practical client solutions.
• Develop client-facing solutions, staying ahead of AI and emerging technology trends.
• Apply legal engineering principles to translate legal and business requirements into practical digital solutions.
• Build strong client relationships and drive business development aligned to evolving market needs.
• Work as a team to drive strategic initiatives that advance the Legal Operations Advisory strategy and the firm's broader ambitions.
• Share expertise and foster a culture of continuous learning and inclusion.

What you'll bring

• Experience in legal operations or transformation, with a strong track record in end-to-end project delivery.
• Knowledge and expertise in legal operating model design, process improvement, resourcing strategy and legal technology and AI.
• Confidence navigating the legal technology and AI landscape, with solid data analysis and visualisation skills.
• Expertise in change management and design thinking, with the ability to simplify complex problems.
• Experience in legal engineering, including designing and implementing technology-enabled solutions to streamline legal processes and improve service delivery.
• Strong relationship management skills and a natural ability to identify and pursue business development opportunities.
• Exceptional communication skills, with the ability to influence stakeholders and produce compelling client-facing materials.
• A positive and engaging style, with a genuine commitment to developing others and championing an inclusive culture.

What you can expect from us

• We're a world leading international law firm with a global team of over 6,000 professionals across 26 offices. As the market leader in Australia, we are committed to high performance, collaboration, diversity and digital innovation. We are client-centred, commercially driven, and renowned for our solution-focused expertise. We will align your growth with our ambitions.
• We make your personal and professional growth our business. And as part of the team, our ambition is yours too. Wherever you are in your career: grow and help the firm grow with you.
• We will provide opportunities to learn on the job as well as a mix of learning opportunities tailored to you. Daily experiences, supportive challenges, team collaboration, mentors, and structured learning opportunities help you to expand your knowledge and reach your goals.
• We value your wellbeing, both at home and work and we place a strong emphasis on mental health. If you need support, you'll have it and we'll empower you to harness your personal strengths, navigate uncertainty, embrace opportunities, and effectively manage things within your control.
• Join us to be part of a human, bold and outstanding team at Australia's market leading law firm.

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values-Human, Bold, and Outstanding.