Learning Trainer (Fulfillment & Operations)

Amazon Inc.; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Amazon Australia Learning Team is seeking a Learning Trainer based at the Kemps Creek Fulfilment Centre to deliver high-standard training to our associate workforce. You will work with ambassadors, manage training rosters, and help keep safety procedures up to date in a fast-paced warehouse environment.

The role requires strong communication, organisational skills, and a collaborative approach to coaching associates and driving training outcomes across multiple warehouse processes.

Qualifications

• Experience delivering training groups and creating corresponding communications and training materials.
• Ability to lead ambassadors in delivering training and coaching to associates.
• Strong safety awareness and ability to implement corrective actions when needed.

Responsibilities

• Develop, deliver and assess a multitude of training programs for both new and experienced associates.
• Perform data entry including creating, entering and updating training rosters.
• Lead & Support Ambassadors in their roles in delivering training and coaching to associates.
• Assist in evaluating and monitoring training efforts throughout the FC.
• Complete understanding of the safety procedures in the FC to ensure associates operate safely and take corrective actions.
• Ensure area readiness and organisation for Learning areas and training locations to support all training activities.

Skills

Clear communication

Training delivery

Coaching

Job description

Job ID: 10506404 | Amazon Commercial Services Pty Ltd

We currently have an exciting new opportunity for a Learning Trainer to join our Amazon Australia Learning Team based out of our Kemps Creek Fulfilment Centre - the only Amazon Robotics site in Australia! In this role, you will manage and work with our workplace process trainers (known as ambassadors) to deliver high standards of training to our new and existing associate workforce. You will thrive in this role if you are dynamic, an organised self-starter, a strong communicator and highly value teamwork. The successful candidate will be trained in both the standard work and tools used within the Learning function and will be trained and required to work across warehouse processes such as picking or packing of customer shipments.

Key job responsibilities

• Develop, deliver and assess a multitude of training programs for both new and experienced associates
• Perform data entry including creating, entering and updating training rosters
• Lead & Support Ambassadors in their roles in delivering training and coaching to associates
• Assist in evaluating and monitoring training efforts throughout the FC
• Ability to learn processes quickly and become a subject matter expert in new processes
• Complete understanding of the safety procedures in the FC to ensure that associates are operating safely and take immediate corrective action where necessary
• Ensure compliance with audits and refresher/one point change training
• Ensure area readiness and area organisation for all Learning areas and training locations to ensure they are prepared to support all training activities
• Spend time in a process path each week rotating through different areas within the warehouse to maintain proficiency and identify associate barriers and gaps in our training
• Coach and positively impact associates to succeed in their roles

Basic Qualifications

• Work 38 hours/week, and overtime as required
• Relevant experience of using clear communication including evidence of delivering training groups and creating corresponding communications and training materials

Preferred Qualifications

• Workplace training experience ideal but not necessary
• Able to give and receive feedback effectively
• Effective time management skills, exemplary attendance and punctuality
• Excellent written and verbal communication skills
• Strong problem-solving skills and ability to take initiative
• A forklift licence would be advantageous

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.