Learning Support Co-Ordinator

Southern Crosscare Inc; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Wellbeing benefits

Discounts on private health insurance

Ongoing training and development

LinkedIn Training library

Job summary

Southern Cross Care (NSW & ACT) is seeking a Learning Support Co-Ordinator to join the Capability & Inclusion team. You will manage the LMS, coordinate training experiences, and help employees access development opportunities across SCC.

This behind-the-scenes role supports onboarding, leadership development and inclusion initiatives to deliver a consistent learning experience across the organisation.

Qualifications

• Experience in Learning & Development, HR, organisational development or training coordination.
• Strong communication and interpersonal skills to work with diverse stakeholders.
• Team-player mindset and willingness to share knowledge.

Responsibilities

• Administer and maintain the Learning Management System (LMS) and ensure compliance data is up to date.
• Coordinate training sessions, calendars, venues, resources and external trainers.
• Respond to LMS inquiries and assist employees navigate learning processes.
• Create user guides and learning resources to simplify systems and processes.
• Support onboarding, leadership development and career pathways initiatives.
• Contribute to inclusion initiatives and organisation-wide projects.
• Identify opportunities to streamline processes and improve learning experiences.

Skills

L&D experience

LMS knowledge

Stakeholder collaboration

Learning systems

Education

Diploma or higher in Business Admin / HR / L&D

Tools

Microsoft Office

HRIS/LMS systems

Job description

Learning Support Co-Ordinator
Capability & Inclusion | SCC - Full-time 76 hours PFN - Head Office - Epping - 2 days WFH.

Help people learn, grow and thrive!

Are you passionate about Learning & Development and creating great learning experiences? Do you enjoy bringing people, systems and processes together to make learning accessible, engaging and effective?

At SCC, we believe a skilled, supported and confident workforce is essential to delivering high-quality, person-centred care. We’re looking for a proactive and organised Learning Support Co-Ordinator to join our Capability & Inclusion team and help bring this commitment to life.

This is an opportunity for an L&D professional who enjoys working behind the scenes to make a meaningful difference supporting learning programs, maintaining learning systems and helping employees and leaders access the development they need to succeed.

What you’ll be doing

Working closely with our Capability & Inclusion team and stakeholders across SCC, you’ll play an important role in keeping our learning activities, systems and initiatives running smoothly.

Your responsibilities will include:

• Supporting learning systems: Administer and maintain our Learning Management System (LMS), ensuring learning records, compliance data and reports are accurate and up to date.
• Coordinating learning experiences: Organise training sessions, calendars, facilitators, venues, resources and external training providers.
• Enabling learning access: Respond to learning enquiries, troubleshoot routine LMS issues and help employees and managers navigate learning processes.
• Creating practical resources: Develop user guides, quick reference materials and learning resources that make systems and processes easy to understand.
• Supporting growth and development: Coordinate administration for onboarding, leadership development, career pathways and other learning initiatives.
• Contributing to meaningful projects: Support organisation-wide initiatives, including inclusion activities and our Reconciliation Action Plan.
• Improving how we work: Identify opportunities to streamline processes, use technology effectively and create a more consistent learning experience across SCC.

What you’ll bring

You’re a down-to-earth, approachable and collaborative person who enjoys working as part of a team and helping others succeed. You bring a positive, can-do attitude, communicate clearly and confidently, and build strong relationships with people at all levels. You’re organised, adaptable and proactive, with a genuine interest in Learning & Development across the wider SCC business.

• Experience in Learning & Development, HR, organisational development, training coordination or a related support role.
• Strong communication and interpersonal skills, with the ability to build positive relationships and work collaboratively with a diverse range of stakeholders.
• A team-player mindset, with a willingness to pitch in, share knowledge and support colleagues to achieve shared goals.
• Experience using a Learning Management System (LMS) or HR information system, with an interest in improving how learning technology is used.
• Confidence with Microsoft Office, particularly Excel, Word and Outlook
• Strong organisational skills, attention to detail and the ability to manage competing priorities and deadlines
• Initiative, practical problem-solving skills and a continuous improvement mindset.
• Diploma or higher qualification in Business Administration, Human Resources, Learning & Development or a related discipline is desirable.

What’s in it for you?

• Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
• Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
• Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
• Discounted private health insurance
• Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
• Ongoing Training and Development
• Linkedin Training - SCC's Senior Leaders and Support Office teamscan access adigital library of over 6000courses

About Southern Cross Care (NSW & ACT)

At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to 'live life to the full'. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.

Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.

SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.