Learning Operations & Systems Coordinator | Full-time | Remote - Australia wide

Surf Life Saving Australia; Brisbane; Remote; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Fitness Passport

Salary packaging

Learning opportunities

Inclusive workplace

Job summary

Surf Life Saving Australia is seeking a Learning Operations & Systems Coordinator to manage RTO administration and learning systems support. This fully remote role spans Australia-wide with optional offices in Bondi Beach or Bowen Hills.

You will coordinate learner records, certification processes and LMS activities, while driving continuous improvements and stakeholder collaboration. The successful candidate will have RTO experience, strong operational skills, and a practical approach to

Qualifications

• Experience in RTO administration and compliance.
• Strong coordination and operational support skills.
• Experience with LMS or similar digital systems.

Responsibilities

• Coordinate day-to-day learning systems operations and RTO administration.
• Support LMS administration, testing and improvements.
• Maintain learner records and certifications.
• Produce operational reports and support data quality.
• Coordinate stakeholder consultation and project timelines.

Skills

RTO administration

Operational coordination

Stakeholder communication

Attention to detail

Independent work

LMS administration

Education

Certificate IV in Training and Assessment (TAE40122)

Tools

Microsoft 365

Databases

Reporting tools

Job description

Learning Operations & Systems Coordinator | Full-time | Remote - Australia wide

Surf Life Saving Australia – Bowen Hills QLD

A quick note before you apply: This role requires previous experience working within a Registered Training Organisation (RTO) environment. As this experience is essential, we encourage you to apply only if you meet this requirement.

The role is full-time and can be based anywhere in Australia, with remote working arrangements available, or work from our Bondi Beach (Sydney) or Bowen Hills (Brisbane) offices.

Surf Life Saving Australia (SLSA) is Australia's leading authority in coastal water safety, drowning prevention and rescue operations.

With more than 210,000 members across 316 Surf Life Saving Clubs, we represent one of Australia's largest volunteer movements and have been helping to keep Australian beaches safe for more than 100 years.

Behind every rescue, patrol and prevention activity is a dedicated network of staff, volunteers, supporters and donors who make our work possible.

We're looking for an organised, proactive Learning Operations & Systems Coordinator to join our Learning and Development team. This is an opportunity to use your Registered Training Organisation (RTO) administration, systems and coordination skills to support the learning that underpins our members’ vital roles.

About the Role

Reporting to the Learning & Development Manager, you'll coordinate day-to-day learning systems operations, RTO administration and compliance activities, alongside agreed learning projects.

Your work will range from maintaining learner records and processing certification to supporting our Learning Management System (LMS), coordinating stakeholder consultation and keeping project actions and timelines on track.

You will work with internal and external stakeholders to help resolve operational issues, keeping them all informed while identifying practical ways to improve our systems and processes.

This full-time role can be based anywhere in Australia, with remote working arrangements and the option to work from our offices in Bondi Beach (Sydney) or Bowen Hills (Brisbane).

What you will do:

• Coordinate learner enquiries, enrolments, certification and student record administration.
• Support RTO compliance activities, reporting, validation and continuous improvement.
• Coordinate the administration, testing and ongoing improvement of learning systems, including our Learning Management System (LMS).
• Maintain accurate learning records, procedures and operational documentation.
• Produce operational reports and support data quality.
• Coordinate learning projects, timelines, actions and stakeholder consultation.
• Support committees and working groups through agendas, minutes, actions and follow-up.
• Work with ICT, system vendors, subject matter experts and other stakeholders to resolve issues and improve processes.
• Identify practical opportunities to improve learning administration, systems and workflows.
• Provide responsive and practical support to our members and stakeholders.

About You:

Previous experience working within a RTO environment is essential.

You will bring:

• Experience in RTO administration, with an understanding of learner records, certification and compliance requirements.
• Strong operational administration and coordination experience.
• Confidence working with digital systems, including Microsoft 365, databases and reporting tools.
• Excellent attention to detail and a commitment to accurate records and documentation.
• The ability to manage competing priorities, meet deadlines and flag issues early.
• Clear written and verbal communication skills.
• The ability to interpret and apply policies, procedures and compliance requirements
• A practical approach to solving problems and improving processes.
• The ability to work independently while staying connected with your team and stakeholders
• Experience administering or supporting a Learning Management System (LMS) would be highly regarded.
• A Certificate IV in Training and Assessment (TAE40122 or equivalent) would be an advantage.
• Experience within Surf Life Saving, a member-based organisation or a volunteer environment would be beneficial, but is not essential.

Why Join SLSA?

At Surf Life Saving Australia, you'll be part of an organisation with a clear purpose: helping save lives and reduce drowning on Australian beaches.

We offer:

• Fitness Passport access (subject to eligibility).
• Salary packaging opportunities.
• A supportive and inclusive workplace.
• Ongoing learning and development opportunities.
• The opportunity to contribute to a cause that makes a real difference.

1. RTO experience

Outline your experience working within an RTO, including the administration, learner records, certification or compliance activities you have been responsible for.

Describe your experience using or administering an LMS or similar digital system. Include an example of how you maintained accurate information, helped resolve an issue or improved a process.

3. Managing competing priorities

Provide an example of how you balanced day-to-day requests with project or compliance deadlines while maintaining accuracy and keeping stakeholders informed.

• Please note that only applicants with the eligibility to work in Australia will be considered for this role. To be successful, you must hold Australian Working Rights or Australian Citizenship.

Surf Life Saving is an equal opportunity employer, dedicated to creating a fair and inclusive workplace.

SLSA values diversity and encourages all qualified individuals to apply for any of our recruitment opportunities.

SLSA ensures a commitment to safeguarding children and young people.

All candidates will be required to undertake a working with children check before commencing work with SLSA.

SLSA provides workplace adjustments for people with a disability.

• SLSA reserve the right not to proceed with any appointment.
• SLSA reserves the right to interview candidates or fill the position prior to the closing date if a suitable applicant is found.