Supporter Services Team Member - Full Time - Brisbane

Surf Life Saving Australia; Brisbane; Sur place; AUD 55 000 - 70 000; Plein temps

Avantages offerts par ce poste

Flexible work arrangements

Fitness Passport access

Salary packaging

Learning and development opportunities

Inclusive workplace

Résumé du poste

Surf Life Saving Australia is seeking a customer-focused Supporter Services Team Member for our Brisbane team. The role combines administration, donor engagement and customer service across multiple channels to ensure high-quality supporter experiences.

You will manage supporter records, respond to enquiries, assist with campaigns and memberships, and help retain donors while learning new systems and processes in a collaborative, fast-paced environment.

Qualifications

• Experience in administration, customer service, or contact centre roles.
• High levels of accuracy and attention to detail.
• Strong organisational skills and ability to manage competing priorities.
• A professional telephone manner.

Responsabilités

• Maintain accurate supporter records in databases.
• Provide exceptional customer service across phone, email and written communications.
• Manage inbound and outbound supporter interactions.
• Support membership retention and donor activities.
• Assist with supporter, donor and lottery campaigns.
• Identify opportunities to grow supporter engagement.
• Complete administrative tasks accurately and efficiently.
• Learn and adopt new systems and processes.
• Positively participate in training and development opportunities.
• Contribute to a positive, customer-focused team culture.

Connaissances

Customer service

Communication

Data entry

Administrative skills

Outils

CRM platforms

Microsoft Office

Data management software

Description du poste

Join Surf Life Saving Australia

Surf Life Saving Australia (SLSA) is Australia's leading authority in coastal water safety, drowning prevention and rescue operations.

With more than 198,000 members across 315 Surf Life Saving Clubs, we represent one of Australia's largest volunteer movements and have been helping to keep Australian beaches safe for more than 100 years.

Behind every rescue, patrol and prevention activity is a dedicated network of staff, volunteers, supporters and donors who make our work possible.

We're now looking for a customer-focused and enthusiastic Supporter Services Team Member to join our Brisbane-based team on a full time basis and help us continue delivering life-saving outcomes across Australia.

If you're passionate about providing outstanding customer service, enjoy working with technology and systems, and want to contribute to an organisation that truly makes a difference, we'd love to hear from you.

About The Role

Reporting to the Supporter Services Manager, you will play an important role in supporting our supporters, donors, members and lottery customers through a combination of customer service, administration and database management.

Working as part of a collaborative team, you'll be responsible for maintaining accurate supporter records, responding to enquiries, assisting with campaigns, supporting membership and donor retention activities, and helping ensure every interaction with Surf Life Saving Australia is a positive one.

This is a fast-paced role that would suit someone who enjoys helping people, is confident using technology, and is comfortable balancing administration tasks with phone-based customer service activities.

Key Responsibilities

• Maintain accurate supporter records and data using organisational databases and systems.
• Provide exceptional customer service across phone, email and written communications.
• Manage inbound and outbound supporter interactions.
• Support membership retention and decline recovery activities.
• Assist with supporter, donor and lottery campaigns.
• Identify opportunities to grow supporter engagement and participation.
• Complete administrative tasks accurately and efficiently.
• Positively participate in training, coaching and development opportunities.
• Learn and adopt new systems, technology and processes.
• Contribute to a positive, collaborative and customer-focused team culture.

About You

• The successful candidate will demonstrate:
• Strong computer literacy and confidence learning new systems and technology.
• Excellent customer service and communication skills.
• Previous administration, customer service, contact centre or supporter services experience.
• High levels of accuracy and attention to detail.
• Strong organisational skills and ability to manage competing priorities.
• A positive attitude and willingness to learn.
• The ability to receive feedback and use it constructively to improve performance.
• A professional telephone manner.
• Reliability, accountability and a strong team focus.

Why Join SLSA?

At Surf Life Saving Australia, you'll be part of an organisation with a clear purpose: helping save lives and reduce drowning on Australian beaches. We offer:

• Flexible work arrangements.
• Fitness Passport access (subject to eligibility).
• Salary packaging opportunities.
• A supportive and inclusive workplace.
• Ongoing learning and development opportunities.
• The opportunity to contribute to a cause that makes a real difference.

Mandatory Application Requirements (please address these questions in your cover letter)

To be considered for this role, applicants must address the following questions in their cover letter. Applications that do not respond to all three questions may not be considered.

• Technology & Computer Skills
• Learning & Feedback
• Customer Service & Communication

This role involves working across multiple databases, systems and software platforms. Please describe your experience using computer systems, databases or CRM platforms and provide an example of a new system or technology you have successfully learned in a previous role.

Training, coaching and continuous improvement are important parts of this role. Please provide an example of feedback you have received in the workplace and explain how you used that feedback to improve your performance, skills or approach to work.

Our team speaks with supporters, donors, members and stakeholders every day. Please describe a situation where you provided exceptional customer service or helped resolve a customer issue. What was the outcome?

Ready to Make a Difference?

If you're ready to join a dynamic team and contribute to SLSA, we want to hear from you!

Eligibility

• Please note that only applicants with the eligibility to work in Australia will be considered for this role. To be successful, you must hold Australian Working Rights or Australian Citizenship.
• Surf Life Saving is an equal opportunity employer, dedicated to creating a fair and inclusive workplace.
• SLSA values diversity and encourages all qualified individuals to apply for any of our recruitment opportunities.
• SLSA ensures a commitment to safeguarding children and young people.
• All candidates will be required to undertake a working with children check before commencing work with SLSA.
• SLSA provides workplace adjustments for people with a disability.
• SLSA reserve the right not to proceed with any appointment.
• SLSA reserves the right to interview candidates or fill the position prior to the closing date if a suitable applicant is found.

Please note: Applications that do not address all three mandatory cover letter questions may not be considered.