Learning Experience Architect — Impactful L&D Programs

Flight Centre Travel Group; Western Australia; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Great Place to Work culture

Staff discounts and travel benefits

Learning & development pathway

LinkedIn Learning access

Employee discounts

Job summary

Flight Centre Travel Group Australia is seeking a Learning Experience Specialist to design, deliver, and evaluate engaging learning programs that build capability across support functions. You will work with stakeholders to create impactful learning solutions and drive workforce development throughout the employee lifecycle.

The role requires strong facilitation skills, experience with virtual and in-person delivery, and proficiency in learning design tools.

Qualifications

• Minimum three years' experience in learning and development or a related field.
• Experience designing and delivering virtual, online, blended, and face-to-face learning solutions.
• Strong stakeholder management and ability to build relationships across all levels of a business.
• Experience analysing learning needs, assessment outcomes, and program effectiveness data.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Office and learning design technologies.
• Cert IV in Training and Assessment or tertiary qualification in Education/Design/Business/HR/IT would be highly regarded.

Responsibilities

• Plan, design, deliver, and evaluate learning programs and resources.
• Facilitate virtual and face-to-face learning experiences across multiple subjects.
• Analyse learning needs and align materials to business objectives.
• Coordinate learning logistics and program administration.
• Publish and maintain learning resources on global platforms.
• Collect and report evaluation data to identify capability opportunities.
• Partner with SMEs to create effective learning solutions.
• Maintain knowledge of systems, processes, and customer experience requirements.
• Utilise Articulate/Rise, Camtasia, SnagIt, WalkMe, and Canva for design.
• Propose improvements to learning products, tools, and processes.
• Provide learning insights and reporting to leaders and stakeholders.

Skills

Facilitation

Instructional design

Stakeholder management

Communication

Project management

MS Office

Education

Cert IV in Training and Assessment

Bachelor’s degree or higher

Tools

Articulate/Rise

Camtasia

SnagIt

WalkMe

Canva

Job description

Flight Centre Travel Group Australia is seeking a Learning Experience Specialist to design, deliver, and evaluate engaging learning programs that build capability across support functions. You will work with stakeholders to create impactful learning solutions and drive workforce development throughout the employee lifecycle.

The role requires strong facilitation skills, experience with virtual and in-person delivery, and proficiency in learning design tools.