Learning Experience Specialist

Flight Centre Travel Group; Western Australia; On-site; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Great Place to Work culture

Staff discounts and travel benefits

Learning & development pathway

LinkedIn Learning access

Employee discounts

Job summary

Flight Centre Travel Group Australia is seeking a Learning Experience Specialist to design, deliver, and evaluate engaging learning programs that build capability across support functions. You will work with stakeholders to create impactful learning solutions and drive workforce development throughout the employee lifecycle.

The role requires strong facilitation skills, experience with virtual and in-person delivery, and proficiency in learning design tools.

Qualifications

• Minimum three years' experience in learning and development or a related field.
• Experience designing and delivering virtual, online, blended, and face-to-face learning solutions.
• Strong stakeholder management and ability to build relationships across all levels of a business.
• Experience analysing learning needs, assessment outcomes, and program effectiveness data.
• Excellent communication and presentation skills.
• Proficiency in Microsoft Office and learning design technologies.
• Cert IV in Training and Assessment or tertiary qualification in Education/Design/Business/HR/IT would be highly regarded.

Responsibilities

• Plan, design, deliver, and evaluate learning programs and resources.
• Facilitate virtual and face-to-face learning experiences across multiple subjects.
• Analyse learning needs and align materials to business objectives.
• Coordinate learning logistics and program administration.
• Publish and maintain learning resources on global platforms.
• Collect and report evaluation data to identify capability opportunities.
• Partner with SMEs to create effective learning solutions.
• Maintain knowledge of systems, processes, and customer experience requirements.
• Utilise Articulate/Rise, Camtasia, SnagIt, WalkMe, and Canva for design.
• Propose improvements to learning products, tools, and processes.
• Provide learning insights and reporting to leaders and stakeholders.

Skills

Facilitation

Instructional design

Stakeholder management

Communication

Project management

MS Office

Education

Cert IV in Training and Assessment

Bachelor’s degree or higher

Tools

Articulate/Rise

Camtasia

SnagIt

WalkMe

Canva

Job description

Learning Experience Specialist

Job no: 532880

Brand: People and Culture

Work type: Full time

Location: New South Wales, Queensland, Victoria, Western Australia

Categories: People and Culture

We are looking for a passionate and experienced Learning Experience Specialist to join our Professional Development team. In this role, you will design, develop, facilitate, and evaluate engaging learning experiences that build capability across our support functions, including Marketing, Technology, Finance, and Supply. You will work closely with stakeholders and subject matter experts to create impactful learning solutions that support team members throughout their career journey. This is an exciting opportunity to influence workforce capability, employee engagement, and business performance while helping shape the future of learning across the organisation.

Day to day you will...

• Plan, design, deliver, and evaluate learning programs, content, materials, and resources that support capability development.
• Facilitate engaging virtual and face-to-face learning experiences across a range of subject matter areas.
• Analyse learning needs and develop instructional materials aligned to business objectives.
• Coordinate learning logistics, including enrolments, cancellations, communications, and program administration.
• Publish and maintain learning resources across global learning platforms.
• Collect, analyse, and report on program evaluation and assessment data to identify capability development opportunities.
• Partner with subject matter experts and stakeholders to create effective learning solutions.
• Maintain knowledge of support area systems, processes, and customer experience requirements.
• Use a range of learning technologies and design tools, including Articulate/Rise, Camtasia, SnagIt, WalkMe, and Canva.
• Identify and recommend improvements to learning products, tools, processes, and employee experiences.
• Provide learning insights and reporting to leaders and key stakeholders.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

You’ll be perfect if you have...

• A minimum of three years' experience in learning and development, facilitation, instructional design, or a related field.
• Experience designing and delivering virtual, online, blended, and face-to-face learning solutions.
• Strong stakeholder management skills and the ability to build relationships across all levels of a business.
• Experience analysing learning needs, assessment outcomes, and program effectiveness data.
• Excellent communication and presentation skills.
• Strong organisation, project management, and time management skills.
• A passion for learning, development, and continuous improvement.
• Proficiency in Microsoft Office and learning design technologies.
• Experience with tools such as Articulate/Rise, Camtasia, SnagIt, WalkMe, and Canva.
• A Cert IV in Training and Assessment, tertiary qualification in Education, Design, Business, Human Resources, Information Technology, or a related field would be highly regarded.

What you’ll enjoy:

• Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
• Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
• Development: Individualised Learning & Development pathway options
• Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages
• Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
• Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
• Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
• Mental Health: Support and Employee Assistance Program for staff and family
• Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)
• Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

Applications close: