Customer Service Representative

Symbos; City of Melbourne; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Vibrant Workplace

Wellbeing Initiatives

Unplugged Day

Career Builder

Work Close to Home

Job summary

Recoveriescorp, part of Symbos, is hiring a Customer Service Representative in Melbourne's Docklands. You will connect with customers, assess needs, and provide tailored solutions while ensuring accuracy in records.

Applicants should be prepared for an interactive skills assessment and a pathway to growth within a supportive, inclusive team. An Australian citizenship is required for security clearance.

Qualifications

• Experience in customer service or willingness to start in a new challenge.

Responsibilities

• Customer Connection: Manage inbound and outbound calls, building rapport and trust with every interaction.
• Needs Investigator: Explore and assess each customer’s personal and financial situation to understand their needs.
• Solution Seeker: Provide tailored options and resolutions that align with the customer’s circumstances.
• Record Keeper: Accurately record file notes and ensure all customer details are updated in our systems.
• Compliance Champion: Work within regulatory frameworks to ensure every interaction meets quality and compliance standards.

Job description

Join Symbos and be part of a team that's redefining excellence in business process outsourcing across Australia, New Zealand, and Fiji.

What’s in it for you;

• Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.
• Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.
• Recharge & Celebrate: Take an annual "Unplugged Day" to reset, and swap cultural holidays to celebrate the days that mean the most to you.
• Career Builder: Unlock opportunities to progress into support, leadership, or other roles that align with your career goals.
• Work Close to Home: Spend less time commuting and more time doing what you love. We'll place you to a location close to home, helping you achieve a better work-life balance. Comprehensive training will be provided at our Docklands, Melbourne office to set you up for success from day one and help you build confidence and capability from the start.

As a Customer Service Representative, you will be at the heart of our operations, delivering high standards of customer service. You will connect with customers to provide tailored support that makes a real difference to their unique situations.

What You’ll Be Doing;

• Customer Connection: Manage inbound and outbound calls, building rapport and trust with every interaction.
• Needs Investigator: Explore and assess each customer’s personal and financial situation to understand their needs.
• Solution Seeker: Provide tailored options and resolutions that align with the customer’s circumstances.
• Record Keeper: Accurately record file notes and ensure all customer details are updated in our systems.
• Compliance Champion: Work within regulatory frameworks to ensure every interaction meets quality and compliance standards.

Please note: Due to the level of security clearance required for this role, you must be an Australian Citizen to be eligible.

What You’ll Bring;

At Recoveriescorp, we focus on the skills you bring, not just your resume. Whether you have experience in customer service or are looking to step into a new challenge, we want to see what you can do.

As part of our process, you will complete an interactive skills assessment through Vervoe. This is your opportunity to experience real job-related tasks and showcase your strengths beyond your resume.

Keep an eye on your email including your junk folder, so you do not miss out on the chance to join our team.

The Mindset You’ll Bring;

• Empathy First: You listen actively, understand customer needs, and approach every conversation with care and patience.
• Problem Solver: You love thinking on your feet and finding the best outcome for each customer.
• Team Spirit: You collaborate well with others and keep the customer at the centre of everything you do.
• Resilience and Adaptability: You stay calm under pressure, handle challenging conversations with professionalism, and adapt to changing situations with ease.
• Curious Learner: You are open to feedback, eager to learn, and keen to develop your skills to better support customers and grow your career.

Why You’ll Love this Role;

• A Team That Knows Balance: Enjoy a workplace that mixes fun with focus – from shared food days and social catch-ups to recognising and rewarding the hard work that helps us succeed together.
• Grow Your Career: Build your future in a workplace that develops talent from within, offering opportunities to step up, expand your skills, and shape your career path.
• Skills Over Resumes: We see your potential beyond your work history – show us what you can do through our interactive skills assessment.
• Central Location: Our office is conveniently located close to public transport, cafés, and local amenities, making your day smoother.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

About Us;

Recoveriescorp is part of Symbos, a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique "Glocal" delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That's why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.