Leading Hand

DHL Supply Chain (Australia) Pty Ltd; City Of Swan; On-site; Confidential; Full time

Benefits offered by this job

Safety-first culture

World-class training programs

Uniforms & safety boots provided

Share purchase discounts

Monthly KPI bonuses

Upskilling and licensing

Staff engagement activities

Perkbox discounts

Job summary

DHL Supply Chain Australia invites applications for a Leading Hand/Storeperson to lead a high‑volume 3PL warehouse team. You will drive KPI achievement, coordinate inbound, outbound, picking/packing and inventory control, and maintain stock integrity while upholding DHL policies and safety standards.

You'll benefit from world‑class training, uniforms and safety boots, potential monthly KPI bonuses, and opportunities to upskill and progress within a global organisation.

Qualifications

• Experience in a high-volume 3PL warehouse environment.
• Forklift licence highly desirable (High Reach / Counter Balance / Double Deep).
• Proven customer-facing experience with strong service orientation.
• Ability to communicate effectively with multiple stakeholders.
• Demonstrated leadership skills.
• WMS experience across various functions.
• Proficient with Microsoft Excel.

Responsibilities

• Lead a team to ensure objectives are communicated and KPI targets met daily.
• Ensure operational performance across inbound, outbound, picking/packing and inventory.
• Interact with customers and maintain timely, professional responses.
• Maintain stock integrity and adhere to DHL policies and procedures.
• Follow safe work practices and work instructions.
• Identify training needs and opportunities to develop the team.

Skills

Operational leadership

Forklift licence

Customer facing

Stakeholder communication

Team leadership

WMS experience

Excel skills

Tools

WMS

Excel

Job description

Base + Leading Hand Allowance + Monthly Bonus!

Progress your career! Become a Leading Hand at DHL Supply Chain Australia

DHL is the world's leading contract logistics provider, dedicated to delivering innovative and customised transport and supply chain solutions across a variety of industry sectors. We pride ourselves on our commitment to safety, people, excellence, and sustainability, leveraging our global reach alongside local industry expertise.

We are looking for an experienced Leading Hand, or Storeperson to step up into a Leading Hand role. Your duties will include:

• Leading a team to ensure objectives are communicated, and KPI’s achieved on a daily basis
• Ensure operational performance across functions including inbound, outbound, picking/packing, and inventory
• Customer interaction including maintaining good working relationships and responding to all enquiries in a timely manner
• Maintaining stock integrity in warehouse including adhering to DHL policies and procedures
• Following safe work practices and work instructions
• Assist with identifying training needs and opportunities to develop the team

DHL Supply Chain Australia is a Great Place to Work

What We Offer:

• Safety-first culture
• World-class training programs to expand your skillset and drive your career forward
• Uniforms & safety boots provided
• Eligible employees can purchase DHL Group shares at a discounted rate
• Potential to earn monthly KPI bonuses to reward your contributions to our success
• Opportunities for upskilling and licensing
• Rewarding employee engagement opportunities such as site events, volunteer work, competitions, and recognition programs such as Service Awards, Employee of the Month and Employee of the Year
• Impressive staff discounts with many of our customers and access to Perkbox which provides discounts with various retailers and services

To be successful in this role, you will have:

• Proven operational experience working in a high volume 3PL warehouse environment
• Forklift Licence e.g. High Reach, Counter Balance and/or Double Deep (highly desirable)
• Proven customer facing experience with the ability to deliver superior customer service
• Ability to communicate effectively with various stakeholders
• Demonstrated leadership skills
• WMS experience – including exposure to the various functions
• Proficient Microsoft Office skills including Excel

The career possibilities at DHL are endless. If you are ready to take on this exciting challenge and contribute to our success while building your career within a global organization.

Please be aware that DHL Group will never ask for payment for interviews, certifications, or any part of the hiring process.