Leadership Coaching & Performance Specialist

IAG; City of Melbourne; Hybrid; AUD 110,000 - 170,000; Full time

Benefits offered by this job

13% Superannuation

20 days annual leave + 5 MyLeave

Flexible work from home

Insurance discounts

Partner discounts

LinkedIn Learning & IAG Academy

Study assistance

Secondment opportunities

Job summary

IAG is seeking a hands-on Leadership Coaching and Performance Specialist to build leadership capability across our Retail Insurance Australia brands, supporting culture, customer centricity and strategic initiatives. Based across Australia, the role focuses on coaching capability development and sustainable practices.

You will partner with leaders, facilitate workshops, develop frameworks, and embed coaching across the business.

Qualifications

• Experience designing and implementing coaching frameworks, methodologies or capability programs.
• Strong coaching, capability, learning and development, organisational development or consulting experience.
• Proven ability to build relationships and influence leaders across a complex organisation.
• Experience using insights, observations and feedback to identify capability gaps and implement solutions.
• Insurance or financial services experience, or experience supporting customer facing operational environments.
• Coaching and facilitation qualifications are highly regarded.
• Knowledge of Human Centred Design (HCD), CX design or learning design is advantageous.

Responsibilities

• Identify leadership capability gaps and propose practical solutions that drive performance.
• Build relationships with leaders to support capability development and coaching effectiveness.
• Draw insights from data sources to inform priorities, plans and learning initiatives.
• Facilitate workshops, masterclasses and coaching activities to embed leadership behaviours.
• Create and evaluate coaching-based learning initiatives to uplift capability.
• Support development of scalable coaching frameworks and best practices.

Skills

Coaching design

Frameworks

Stakeholder influence

Learning & development

Organisational development

Consulting

Job description

Leadership Coaching & Performance Specialist

At IAG, we’re ready for you. We’re the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Create impact as a Leadership Coaching and Performance Specialist.

We’re on the hunt for a hands‑on and experienced Leadership Coaching and Performance Specialist to build leadership capability across our Retail Insurance Australia brands, supporting our desired culture, customer centricity and strategic initiatives. As part of a growing Leadership Coaching & Performance team, you’ll play an important role in helping shape how coaching capability is developed across the business. Working closely with leaders and stakeholders, you’ll help uplift coaching effectiveness, support strategic initiatives and contribute to the development of sustainable coaching practices that drive performance and capability outcomes.

This is a 12-month max-term full-time role based in multiple locations across Australia.

What You’ll Do

• Identify leadership capability gaps through coaching, observation, feedback and stakeholder engagement, recommending practical solutions that drive performance improvement.
• Build strong relationships across the business and partner with leaders to support capability development and coaching effectiveness.
• Draw insights and themes from multiple data sources to inform capability priorities, development plans and learning initiatives.
• Facilitate workshops, masterclasses and coaching activities that strengthen leadership capability and embed desired behaviours.
• Create, develop and evaluate coaching based learning initiatives and embedment activities that support capability uplift across Retail Insurance.
• Support the development of coaching frameworks, ways of working and best practice approaches that help build a scalable coaching capability.

What You’ll Bring

• Experience designing and implementing coaching frameworks, methodologies or capability programs.
• Strong coaching, capability, learning and development, organisational development or consulting experience.
• Proven ability to build relationships and influence leaders across a complex organisation.
• Experience using insights, observations and feedback to identify capability gaps and implement solutions.
• Insurance or financial services experience, or experience supporting customer facing operational environments.
• Coaching and facilitation qualifications are highly regarded.
• Knowledge of Human Centred Design (HCD), Customer Experience (CX) design or learning design is advantageous.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• employment type eligibility criteria apply

Applications close: Tuesday 6 October 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***email_hidden*** for a confidential conversation.

More About Us

As part of IAG you’ll enjoy a world of career opportunities, a purpose‑led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We’re ready for you with unexpected opportunities for your career, your work‑life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous‑led solutions that enable growth and create meaningful change for our customers and employees.