Technical Operations Engineer

IAG; City of Melbourne; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Boosted superannuation 13%

20 days annual leave + 5 MyLeave

Work from home / myFlex

Insurance discounts (home & motor)

Partner discounts on private health &

Parental leave 20 weeks

Learning & development opportunities

Study assistance

Secondment opportunities

Job summary

IAG is seeking a Technical Operations Engineer to help run a critical Claims platform. You’ll work with engineers and stakeholders to keep the system stable, improve performance and drive automation. A strong background in enterprise apps, monitoring tools and CI/CD is expected, with on-call duties and flexible work options.

You’ll contribute to governance, automation and platform reliability, collaborating across delivery teams to enable smoother releases and better customer outcomes.

Qualifications

• Experience supporting enterprise applications in production.
• Exposure to guidewire or similar insurance platforms.
• Strong scripting and development skills across Python/Java/Gosu/SQL.
• Experience with monitoring/observability tools (DataDog, New Relic, Splunk, ServiceNow).
• Familiarity with CI/CD (Jenkins, GitHub) and ITIL processes.
• Proven problem-solving, troubleshooting and stakeholder management abilities.
• Knowledge of AI Ops and automation to improve reliability.

Responsibilities

• Provide Level 2 production support, incident resolution and service request management.
• Monitor and optimise application performance, resilience and health across environments.
• Troubleshoot defects and root causes with data-driven analysis.
• Collaborate with Agile teams to support releases, deployments and testing.
• Drive automation and AI Ops opportunities to improve efficiency and outcomes.
• Support production releases and participate in on-call and after-hours support.

Skills

Python

Java

Gosu

SQL

DataDog

New Relic

Splunk

ServiceNow

CI/CD

Jenkins

GitHub

ITIL

AI Ops

Tools

DataDog

New Relic

Splunk

ServiceNow

Jenkins

GitHub

Job description

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

As a Technical Operations Engineer within our Platform Services team, you will help keep a critical Claims technology platform running at its best. Working closely with engineers, delivery teams and business stakeholders, you'll support production operations, troubleshoot complex issues and deliver improvements that enhance platform reliability, efficiency and customer outcomes.

Beyond operational support, you'll play an important role in driving automation, improving technology controls and strengthening governance practices to build a more resilient and dependable technology environment.

This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney) or Naarm (Melbourne)

What You'll Do

• Provide Level 2 production support, incident resolution and service request management to ensure platform stability and availability.
• Monitor, maintain and optimise application performance, resilience and operational health across production environments.
• Investigate, troubleshoot and resolve technical issues, defects and root causes through analysis and continuous improvement initiatives.
• Collaborate with Agile delivery teams to support releases, deployments, testing and ongoing platform enhancements.
• Drive automation and AI Ops opportunities to improve operational efficiency, reliability and customer outcomes.
• Support production releases and major incidents, including participation in on-call and out-of-hours support activities when required.

What You'll Bring

• Experience supporting enterprise applications in a production environment.
• Exposure to Guidewire application support or similar insurance platforms.
• Technical skills across Python, Java, Gosu and SQL.
• Experience using monitoring and operational tools such as DataDog, New Relic, Splunk and ServiceNow.
• Familiarity with CI/CD practices and tools such as Jenkins and GitHub.
• Understanding of ITIL Service Management and support processes.
• Strong problem-solving, troubleshooting and stakeholder management skills.
• Knowledge of AI Ops, automation and observability platforms.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag.com.au for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.