Leadership Coaching & Performance Specialist

IAG; Australia; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Boosted superannuation 13%

20 days annual leave + 5 MyLeave

Work from home and flexible options

Up to 50% off personal insurance

Partner discounts on health, tech &amp

LinkedIn Learning and IAG Academy

Job summary

IAG is seeking a Leadership Coaching & Performance Specialist to build leadership capability across Retail Insurance Australia brands. This 12‑month max‑term, full‑time role is based across multiple locations in Australia, with work-from-home flexibility and options to suit diverse teams.

You will partner with senior leaders to identify capability gaps, shape coaching strategies, and embed sustainable coaching practices that raise performance and customer outcomes.

Qualifications

• Experience designing and implementing coaching frameworks, methodologies or capability programs.
• Strong coaching, capability, learning and development, organisational development or consulting experience.
• Proven ability to build relationships and influence leaders across a complex organisation.

Responsibilities

• Identify leadership capability gaps through coaching, observation, feedback and stakeholder engagement, recommending practical solutions that drive performance improvement.
• Build strong relationships across the business and partner with leaders to support capability development and coaching effectiveness.
• Draw insights and themes from multiple data sources to inform capability priorities, development plans and learning initiatives.
• Facilitate workshops, masterclasses and coaching activities that strengthen leadership capability and embed desired behaviours.
• Create, develop and evaluate coaching based learning initiatives and embedment activities that support capability uplift across Retail Insurance.
• Support the development of coaching frameworks, ways of working and best practice approaches that help build a scalable coaching capability.

Skills

Coaching frameworks

Learning & development

Stakeholder influence

Insight from data

Insurance experience

Coaching qualifications

HCD/CX knowledge

Job description

Leadership Coaching & Performance Specialist

At IAG, we're ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Create impact as a Leadership Coaching and Performance Specialist.

We're on the hunt for a hands-on and experienced Leadership Coaching and Performance Specialist to build leadership capability across our Retail Insurance Australia brands, supporting our desired culture, customer centricity and strategic initiatives.

As part of a growing Leadership Coaching & Performance team, you'll play an important role in helping shape how coaching capability is developed across the business. Working closely with leaders and stakeholders, you'll help uplift coaching effectiveness, support strategic initiatives and contribute to the development of sustainable coaching practices that drive performance and capability outcomes.

This is a 12-month max-term full-time role based in multiple locations across Australia.

What You'll Do

• Identify leadership capability gaps through coaching, observation, feedback and stakeholder engagement, recommending practical solutions that drive performance improvement.
• Build strong relationships across the business and partner with leaders to support capability development and coaching effectiveness.
• Draw insights and themes from multiple data sources to inform capability priorities, development plans and learning initiatives.
• Facilitate workshops, masterclasses and coaching activities that strengthen leadership capability and embed desired behaviours.
• Create, develop and evaluate coaching based learning initiatives and embedment activities that support capability uplift across Retail Insurance.
• Support the development of coaching frameworks, ways of working and best practice approaches that help build a scalable coaching capability.

What You'll Bring

• Experience designing and implementing coaching frameworks, methodologies or capability programs.
• Strong coaching, capability, learning and development, organisational development or consulting experience.
• Proven ability to build relationships and influence leaders across a complex organisation.
• Experience using insights, observations and feedback to identify capability gaps and implement solutions.
• Insurance or financial services experience, or experience supporting customer facing operational environments.
• Coaching and facilitation qualifications are highly regarded.
• Knowledge of Human Centred Design (HCD), Customer Experience (CX) design or learning design is advantageous.

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what's important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
• *employment type eligibility criteria apply

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag.com.au for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That's not just words. It's our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.