Lead Workers' Comp Portfolio Manager – Hybrid

QBE Insurance Group; Parramatta; Híbrido; AUD 160.000 - 220.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Working

Wellbeing coaching

Counselling & financial/legal advice

Gender-equal flexible leave

Descripción de la vacante

QBE Insurance Group in NSW is seeking a Service Manager to lead the workers compensation portfolio, overseeing delivery of services for customer of choice employers within the NSW Nominal Insurer scheme. This role combines leadership, strategic claims management and stakeholder engagement in a hybrid work environment.

You will coach a team, develop risk-focused strategies, collaborate with brokers and internal partners, and drive outcomes across claims costs, compliance and service quality, with

Formación

• Proven experience leading Workers Compensation claims teams.
• Strong understanding of the NSW Workers Compensation scheme and the needs of customer of choice employers.
• Highly developed presentation and communication skills, with the ability to explain complex claims strategies clearly and credibly to senior stakeholders.
• Relationship-focused leader who builds trust through expertise, consistency and transparency.
• Demonstrated capability in coaching and developing Case Managers to deliver high-quality service outcomes.
• Confident decision maker with strong commercial awareness and sound judgment.

Responsabilidades

• Lead, coach and develop a team delivering high-quality workers compensation services for NSW Nominal Insurer clients.
• Build trusted relationships with employers, brokers and intermediaries to understand business needs and risk profiles.
• Communicate complex claims strategies, performance insights and legislative considerations with confidence across meetings and stakeholder forums.
• Drive strong portfolio performance across customer outcomes, claim costs, compliance and service quality.
• Provide leadership and decision-making support on complex and high-value claims, including strategy, estimates and delegated authorities.
• Partner with internal stakeholders to deliver seamless service outcomes while fostering a culture of professionalism, accountability and continuous improvement.

Conocimientos

Lead Workers Compensation teams

NSW Workers Compensation knowledge

Presentation & communication

Relationship management

Coaching & development

Strategic decision making

Descripción del empleo

QBE Insurance Group in NSW is seeking a Service Manager to lead the workers compensation portfolio, overseeing delivery of services for customer of choice employers within the NSW Nominal Insurer scheme. This role combines leadership, strategic claims management and stakeholder engagement in a hybrid work environment.

You will coach a team, develop risk-focused strategies, collaborate with brokers and internal partners, and drive outcomes across claims costs, compliance and service quality, with