Hybrid Workers' Compensation Services Manager

QBE Insurance Group; Parramatta; Hybrid; AUD 120,000 - 190,000; Full time

Benefits offered by this job

Hybrid Working

Wellbeing coaching and counselling

18 weeks gender-equal flexible leave

Job summary

QBE Insurance Group in Parramatta, NSW is seeking an experienced Service Manager to lead a workers compensation portfolio within the NSW Nominal Insurer scheme. You will manage a team delivering high-quality services to customer of choice employers, building strong relationships and driving outcomes across costs, compliance and stakeholder service.

You will coach Case Managers, communicate complex claims strategies, and provide decisive leadership on high-value claims while collaborating with

Qualifications

• Proven experience leading Workers Compensation claims teams.
• A strong understanding of NSW Workers Compensation scheme and employer needs.
• Highly developed presentation and communication skills for senior stakeholders.
• Relationship-focused leader with trust through expertise and transparency.
• Coaching and developing Case Managers to deliver high-quality service.
• Confident decision maker with commercial awareness and sound judgment.

Responsibilities

• Lead, coach and develop a team delivering high-quality workers compensation services to NSW Nominal Insurer clients.
• Build trusted relationships with employers, brokers and intermediaries; understand their business needs and risk profiles.
• Communicate complex claims strategies, performance insights and legislative considerations across meetings and forums.
• Drive strong portfolio performance on outcomes, claim costs, compliance and service quality.
• Provide leadership on complex/high-value claims, including strategy, estimates and authorities.
• Partner with internal stakeholders to deliver seamless service and a culture of professionalism and continuous improvement.

Skills

Business Process Improvements

Claims Administration

Claims Settlement

Conflict Resolution

Critical Thinking

Customer Value Management

Emotional Awareness

Individual Resilience

Intentional collaboration

Managing performance

Mentorship

Personal Injury Claims

Regulatory Compliance

Risk Management

Team Development

Job description

QBE Insurance Group in Parramatta, NSW is seeking an experienced Service Manager to lead a workers compensation portfolio within the NSW Nominal Insurer scheme. You will manage a team delivering high-quality services to customer of choice employers, building strong relationships and driving outcomes across costs, compliance and stakeholder service.

You will coach Case Managers, communicate complex claims strategies, and provide decisive leadership on high-value claims while collaborating with