Lead, US Digital Customer Experience & Growth

Cotton On Group; Geelong; On-site; AUD 260,000 - 347,000; Full time

Benefits offered by this job

Flexible working options

Support Centre access with wellness &餐

Subsidised onsite childcare

50% off Cotton On brands

24/7 wellness support

Local & Global career growth

Bring your dog to work

Job summary

Cotton On Group is seeking a Head of Digital Customer Experience USA to lead the growth and profitability of our US digital business. You will act as the voice of the US customer, influence global digital strategy, and drive a connected, customer-led growth agenda across marketing, CRM, loyalty, insights and platform capabilities.

You will work with our US team, brand leaders and marketplace partners to deliver locally relevant experiences, optimize marketing efficiency and build a

Qualifications

• Experience running an ecommerce P&L in US fashion or consumer retail.
• Proven ability to improve marketing efficiency and retention with measurable results.
• Strong commercial judgement on when to spend vs. when to invest.
• Comfort operating in a matrix organisation with global teams across time zones.

Responsibilities

• Own the growth and performance of our US digital business.
• Turn customer acquisition into long-term loyalty and repeat purchases.
• Champion the US customer, ensuring locally relevant product, content and experiences.
• Lead digital trading, balancing customer experience with commercial performance.
• Connect stores and online experiences to create a seamless customer journey.
• Shape how the US market is activated within our global digital ecosystem.
• Lead a talented team and build partnerships across the business to deliver what's next.

Skills

ecommerce P&L management

marketing efficiency

commercial judgement

matrix leadership

data-driven strategy

Job description

Cotton On Group is seeking a Head of Digital Customer Experience USA to lead the growth and profitability of our US digital business. You will act as the voice of the US customer, influence global digital strategy, and drive a connected, customer-led growth agenda across marketing, CRM, loyalty, insights and platform capabilities.

You will work with our US team, brand leaders and marketplace partners to deliver locally relevant experiences, optimize marketing efficiency and build a