Senior Customer Growth Lead - Multibrand Retail

Accent Group Limited; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

Accent Group Limited is seeking a senior Customer Growth Manager to shape and lead the customer growth strategy across its portfolio of brands. You will own the lifecycle programs, drive loyalty, and turn data and insights into measurable commercial outcomes across both physical stores and digital channels.

You will collaborate with Brand GMs, Marketing, eCommerce and Digital teams, leveraging platforms such as Bloomreach and Amperity to identify opportunities, measure performance and ensure

Qualifications

• Proven experience in CRM and lifecycle marketing.
• Strong understanding of retention, loyalty and customer value drivers.
• Experience turning data into action to drive growth.

Responsibilities

• Develop and lead the customer growth roadmap across the portfolio.
• Identify opportunities to improve acquisition, identification, retention and CLV.
• Build a repeatable customer growth framework across brands.
• Turn opportunities into commercially focused initiatives.

Skills

CRM experience

Lifecycle marketing

Data analysis

Stakeholder management

Omnichannel marketing

Tools

Bloomreach

Amperity

Emarsys

Job description

Accent Group Limited is seeking a senior Customer Growth Manager to shape and lead the customer growth strategy across its portfolio of brands. You will own the lifecycle programs, drive loyalty, and turn data and insights into measurable commercial outcomes across both physical stores and digital channels.

You will collaborate with Brand GMs, Marketing, eCommerce and Digital teams, leveraging platforms such as Bloomreach and Amperity to identify opportunities, measure performance and ensure