Lead Service Coordinator, Mobile Cranes Operations

Liebherr Group

City of Melbourne

On-site

AUD 70,000 - 100,000

Full time

3 days ago

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Job summary

Liebherr Australia Pty Ltd is seeking a Service Coordinator to join the Mobile Cranes team in Melbourne. You will coordinate day-to-day service operations, manage workflows, technician allocation, crane movements and WIP, and act as the main contact for customers and technicians.

Ideal candidates will be Highly organised with crane experience, strong customer service skills and a proactive problem-solving approach.

Qualifications

Highly organised with the ability to own and coordinate a complex service operation.
Experience in a Service Coordinator or similar operational role.
Experience in heavy equipment or mobile cranes.
Strong customer service and stakeholder management.

Responsibilities

Take ownership of scheduling and coordinating service activities across workshop and field operations.
Act as a key point of contact for customers, technicians, suppliers and internal stakeholders.
Coordinate technician resources, parts, tooling and equipment to meet priorities.
Manage movement and arrival of cranes and components to support build and delivery.
Own Work in Progress, including opening/closing jobs, costing and quotations.
Monitor graphical planner and MMS for accurate visibility of work.
Coordinate warranty, modification and service work.
Provide operational reporting and identify issues before impact.
Guide service team members to maintain efficient workflow.
Collaborate with Sales, Parts, Payroll, Administration and contractors.